-Assist first level support to all users for all application software and hardware running on the Local Area Network and on a stand-alone basis when needed for Partners and staff. -Backup Officer to perform daily, weekly, and monthly backup for all file servers when needed.-Monitor and perform Microsoft OS Patching when necessary.-Assist in installation of operating system and application software, antivirus, etc. on personal computers and notebooks when needed.-Projector Setups and Maintenance.-Troubleshoot Network and Cabling issues.-Setup and configure/cloning new and existing computers / devices.-Provide user support via calls or remote sessions.-Network Switches Monitoring and Report Logging. -Assist in implementing upgrades and new or special IT projects.

Stampede Solution Sdn Bhd is the leading technology provider to the Accounts Receivable Management and Recovery industry in Malaysia. I was given the role of IT Infrastructure and Compliance Engineer which my tasks consist ofIT Infrastructure:• Maintain and monitor all network, security and computer systems to meet the company’s current and future requirements.• Responsible for management, maintenance and architecture of storage, servers, network devices and productivity tools.• Monitor systems and identify performance issues proactively.• Test changes to networks, hardware and software.• Monitor service delivery compliance to budget, quality standards and customer and business stakeholder requirements.• Cater to doing infrastructure coordination related to design and setup activities at different stages of a project.• Resolve issues and prepare status reviews and reports.• Maintain the necessary project plans and documentation of all system builds and modifications.Security and Compliance:• Research, identify and implement security solutions as well as perform computer and network security vulnerability assessments and scans to identify, evaluate and mitigate security risks, threats and vulnerabilities.• Develop and execute the internal compliance testing program, including the risk assessment, internal IT compliance reviews, and remediation testing of issues identified.• Analyst test results, report review observations and ensure acceptable solutions are developed to mitigate risks.Computer Services Helpdesk:• Monitor and oversee the Technical Support Engineers.• Analyze problems (both technical and operational) and arrive at workable solutions.

• Development, maintenance and updates of the client's websites such as PETRONAS, Columbia Asia Hospital and Sime Darby Oils.• Work closely with the Web Developers and Digital Executives to bridge the gap between idea, design and technical implementation.• Ensure the design quality is up to the expectation of the clients and users.

At the end of July, I was given the offer to change department to Duty Free Operations Department as a Front End Developer. I was given the task to:• Collaborate with my Data Strategist colleague to develop a web portal project for market analysis.• Develop demo pages for upcoming web portal.• Develop the pages according to the design given by the Data Strategist.• Develop backend for the web portal.• Do research on eSports industry for the upcoming mall development at Taman Medan, Petaling Jaya. • Conduct weekly meetings and present the progress of the web portal and the eSports research to the Data Strategist and the research team.

After my internship, I was offered to continue my career at Asian Pac Holdings Berhad as a Contract staff. I was given the position of IT Assistant and my task was similar to my previous IT Intern position with the additional:• To communicate and discuss with the vendors to purchase new IT hardware and software for the company.• To troubleshoot complicated IT and network related issues experienced by the staffs at the HQ and showrooms/sales gallery.• To make visits to the IT stores and purchase IT components to enhance the existing IT device's performance.• To handle internet bills of the company as well as resolve billing issues with the ISP (Internet Service Provider).

Asian Pac Holdings Berhad engaged in property investments, property development activities and carpark operations in Malaysia. I was given the position of IT Intern and throughout my internship for 6 months, I have learned:• To reformat devices especially PCs to be reused by new/current staffs.• To troubleshoot IT and network related issues experienced by the staffs at HQ.• To provide assistance on setting up devices for meetings and office usage.