Educating Costco members on the health benefits of Qunol’s CoQ10 products; a vitamin like nutrient that is produced naturally in the body and is ubiquitous in nature and the animal kingdom. CoQ10 supports heart health, promotes healthy blood pressure levels, is essential for energy production, is beneficial for Statin Drug users and is a Powerful all-natural antioxidant.

Stocked each cart with demo product(s) and positioned on sales floor prior to the start of the shift. Coached staff on proper event procedures and sales goals. Purchased products for the event demonstrations and oversaw proper storage and usage. Prepared and maintained daily reports and provided the same duties as a Sales Specialist.

The CDS/WDS mission is to perform highest quality product demonstrations for Costco Wholesale, its members and vendors. CDS/WDS demos enable Costco shoppers to experience superb products right on the spot— a point-of-purchase promotion no other form of advertising or marketing offers. Everyday tasks also include, but not limited to: Preparing the demo product(s) according to instructions from the vendor. Keeping a continuous supply of “ample samples” available at all times for the members. Educating the members on the health benefits and need of the featured product(s) in their daily lives. Timely setup and breakdown of demo table, equipment & supplies. Make note and record daily the marketing comments made by members regarding the daily promoted item(s). Housekeeping of demo area for safety and appearance. Ability to understand and execute general instructions and guidelines. Assist with cleaning and storage of all demo supplies, equipment, and office area. Occasionally designated as Demo Breaker and Purchaser. Team Associate on Road Shows and Pharmacy Team.

Provided support in several aspects of the Credit Bureau/Fraud Departments. Uploaded daily credit bureau disputes and forwarded to appropriate team members. Responded to credit reporting disputes from customers and the three major credit agencies regarding delinquent payments, collections, Loss Mitigation, Bankruptcies, Foreclosures, Deed in Lieu, and short sale items reported on the credit history. Processed and responded to all fraud disputes after detailed research while adhering to departmental, State, and Federal guidelines. Handled basic customer inquiries in person as well as incoming multi-line calls and followed through with any account concerns to satisfactory resolution for the company and the customer. Performed cross selling of a third party financial service provider products. Maintained customer data entry. Served on CHEER Committee as an Activity Coordinator, Donation Coordinator for Toys 4 Tot’s, and Fund Raiser Coordinator for Neighbor’s Works.

Reviewed sub-prime residential mortgage loan accounts and used effective communication techniques in an In/Out Bound Call Center environment. Identified, tracked, maintained, and logged requested documentation for loan modification review. Conveyed complex and technical mortgage documents to customers for their easy understanding. Resolved intricate customer service and collections issues to include Loss Mitigation, Bankruptcies, and Foreclosures. Processed customer transactions also to include account file maintenance, contract and statement copies, payoff requests, direct debit requests, and due date changes. Performed cross selling of a third party financial service provider product at the end of each call, as appropriate. Sent e-mail requests to appropriate departments to complete customer transactions. Documented customer information in computer system. Served on CHEER Committee as an Activity Coordinator, Donation Coordinator for Toys 4 Tot’s, and Fund Raiser Coordinator for Neighbor’s Works.

Performed a variety of functions in a busy retail environment provided sales support for a staff of five employees. Facilitated staff training and development ensuring a high level of customer service was exhibited at all times. Scheduled consultations and installations to meet customer needs. Performed accounts receivable functions and data entry, answered multi-line phones and implemented and maintained an organized filing system. Purchased and stocked office supplies. Maintained inventory, store front and break room.

Researched and reconciled disputed accounts. Performed a variety of office functions to include maintaining data entry, accounts receivable, filing and responding to multi-line phones. Purchased and stocked event supplies. Participated in organizing company events. Served as TLC Committee Head and Design Fabrication Institute Member during entire employment with Bytheways/Hunter Douglas and Bytheway’s Mfg.

Provided customer service, order entry, troubleshooting, will call and responded to multi-line phones.Purchased and stocked event supplies and organized company events. Served as TLC Committee headand member in the Design Fabrication Institute.