Erfan Jalilian Email & Phone Number

Gold Coast, Qld, Au

Bundall, Qld, Au

Surfers Paradise

Manager,• Managing long-term strategy and day to day operations of a restaurant with a growing client base• Achieved 60% year over year revenue growth:o Initiated a comprehensive marketing strategy focused on strategic alliances with other businesses, attracting niche customer groups such as vegetarians, and encouraging positive e-word of moutho Established a solid and well-received online presence for the restaurant with very high customer ratings; rated among the top 3 (out of 250+) restaurants in Surfers Paradiseo Developed a custom year-round tourist season schedule for Surfers Paradise in order to anticipate customer preferences and prepare stock and staff rosters accordinglyo Reinvigorated the menu by replacing the less popular items with new items• Achieved significant cost savings in the day to day and long-term operation of the restaurant:o Signed up multiple suppliers in order to produce competition and drive costs downo Streamlined inventory management, resulting in the minimization of wasted stocko Optimized staff scheduling based on event calendars and sales history in order to minimize downtime and reduce overstaffingo Established guidelines for staff for the optimal use of utilities (gas, electricity, water)• Foster excellent relationships with people:o Focus on customer satisfaction as the main driving force of success; seek and respond to customer feedback (in person and via social media), modify operations as necessaryo Interview, hire, and train staff and monitor their progress during weekly staff meetingso Increase employee retention rates and job satisfaction by showing appreciation and providing incentives • Ensure the maintenance of high standards of food quality, hygiene, and customer satisfaction• Handle financial operations (cash and credits, sales and cost figures, customer turnover)

Tehran

During my tenure at Espinas, I successfully signed more than 100 contracts with entities such as UN-Aids, Air Asia, the Cultural Heritage Organization, pharmaceutical companies, banks, etc. I also organized a number of unique events such as Nigeria's Golden Jubilee ceremony in addition to various private functions such as weddings, engagement parties, family reunions, etc. Key Responsibilities:• Marketed and promoted hotel venues • Negotiated and signed numerous contracts for various corporate and private functions• Developed event plans to meet clients' needs• Supervised the event operations and obtained feedback• Developed long-term customer relationships with clients• Liaised with all hotel departments

Tehran

Key Responsibilities:• Checked in/out guests with Harris Reservation System, Issued room keys• Answered Guests’ enquiries about Hotel’s facilities & services and city tours• Prepared bills, collected payments, currency exchange • Made individual or group Reservations• Answered all incoming and extension calls

Tehran, Irib (Iran’S National Broadcasting Network)

Key Responsibilities:• Lectured VIP hospitality and Protocols basics for 38 employees of IRIB (Iran’s National Broadcasting) • Wrote a comprehensive report and made professional suggestions for IRIB’s Protocols section

Tehran

• Organized weekly shifts• Handled overbooked periods• Responsible for coffee machines and other accessories maintenance• Served coffee and other menu items

Homa Hotel

Key Responsibilities:• Took food and beverage orders from guests with Pocket PC • Served food and beverage for guests • Assured guests’ satisfaction of food and service• Mise en Place and set up tables

Master'S Degree, Business - Meeting And Event Planning, 5.75 1St Semester

Received award of excellence in studies

Bachelor'S Degree, Hotel Management

Associate'S Degree, Hospitality Administration/Management