Liaised with the owners and manager to run the day-to-day operations of a busy gelato and dessert store, and oversees and trains junior staff members.Dealt with day-to-day issues that arose such as customer complaints, rectifying mistakes, and staff well-being. Created a new system to keep track of the age of brownies on display to ensure stock is fresh.

CORES suicide prevention trainingShadowed volunteers and staff taking phone calls and took progress notes for the phone calls.Developed a draft of a volunteer handbook, pulling together documentation from policies and existing manuals and guides. Identified gaps where more information was needed and conducted research.

Provided personable customer service and developed friendly rapport with regular customers.Often opened or closed the cafe alone and maintained communication with management during the day and when working alone.

Provided friendly service to customers in a busy cafe & bakery, including menu knowledge and product recommendation.Worked effectively in a fast-paced team environment, including training others and communicating to resolve problems throughout the day.Accurately followed day-to-day cleaning procedures, dishwashing, opening and closing requirements, deliveries and packing orders, as well as working as an effective team in a busy cafe.