- Designing and implementing new network solutions and/or improving the efficiency of current networks.- Installing, configuring and supporting network equipment including routers, switches, wireless devices.- Configuring firewalls, routing and switching to maximize network efficiency and security.- Maximizing network performance through ongoing monitoring and troubleshooting.- Provide critical thinking to complex problems in a 24/7, mission critical network environment.- Process, monitor and prioritize trouble tickets.- Provide support and administration of customer firewalls and security appliances.- Provide support and administration of customer network load balancing appliances.- Hands on experience on Cisco Routers, Switches, Wireless Controllers, SD WAN, Rukus, AAA, Nokia, BENU Servers, AP Controllers.- Hands on experience on CyberArk and Wireless platform, 5G Technology, BPA, Linux/Unix.- Knowledge about Security products Cisco ISE, ASA firewall, Fort iGATE, Forti Analyzer, Forti Manager, Cisco Wireless, Prime, Cisco DNA.- Knowledge Level 3 and Level2 operational support and solutions creations in WIFI technology.- Good amount of hands-on experience in Network health monitoring Tools.- Having strong operations skills to implement network changes and following ITIL process, change management.- Handling escalations.- Arranging scheduled upgrades.- Updating network equipment to the latest firmware releases.- Reporting network status to key stakeholders.- Troubleshoots network problems.- IP address auditing.- Establishes networking environment by designing system configuration and directing system installation.- Defines, documents, and enforces system standards.- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.- Thorough understanding of the TCP/IP protocol.- Detailed knowledge of the OSI layers 1-4 and 7 associated equipment.- Firewall: Palo Alto- Load Balancers- Switches: Cisco

Troubleshoot Level 1/2/3 network issues of enterprise customers- 802.11b/g/n, 802.11 a/n and 802.11ac wireless implementations, configuration.- Products including next generation CT5500, CT2500 series, 5520, 8510 and 7510.- Troubleshooting client connection, authentication, disconnection, roaming and latency issues.- Advanced features like Flex-connect, Anchor mobility, RRM, Mdns, Webauth, Radius NAC, High availability, QOS, AVC and Clean air.- 802.11ac, 802.11n, 802.11i, 802.1x, 802.11e, Lwapp/CAPWAP, 802.11r, 802.11w and EAP.- Configuration and optimization of complete Autonomous offerings from Cisco, including 1700, 2700, 3700, 3500, 1830/1850, 2800, 3800 series access points and wireless integrated service routers.- Wireless Mesh configuration, troubleshooting and optimization which include products like 1550 seriesP2P and P2MP wireless bridging configurations and operation enhancements.- Cisco WLC: 2500, 5500, WISM2,5520, 8510 and 7510 series Deployment, Configuration and Troubleshooting.- Cisco Prime infrastructure series Deployment, Configuration and Troubleshooting.- Cisco Mobility service engine, Deployment, Configuration and Troubleshooting.- Configuring and Troubleshooting Mobility Express Wireless Controllers.- Configuring and troubleshooting Layer2 and Layer3 Authentications like dot1x, CWA and Web-authentication.- Multicast over wireless, voice/video over wireless -Troubleshooting and configuration involving enterprise CUWN.

- Delivers critical customer technical support for network, hardware, and infrastructure development.- Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.- Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.- Defines the problem and develops system requirements and specifications.- Prepares required documentation including program-level and user-level documentation; enhances existing software systems.- Manages work and priorities through ticketing system and workflow.- Collaborates with various stakeholders to remove project obstacles.- Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.- Participates in the migration, basic configuration and rollout of new or upgraded hardware.- Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.- Executes and delivers within standardized procedures in order to achieve objectives and the vision of the Network Engineering team.

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction.- Ensure timely response of all the tickets raised by the client end user.- Service requests solutioning by maintaining quality parameters.- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep.- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution time frame.- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction.- Provide an acceptance and immediate resolution to the high priority tickets/ service.- Installing and configuring software/ hardware requirements based on service requests.- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.- Provide application/ user access as per client requirements and requests to ensure timely solutioning.- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer.- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction.- Coordinate with on-site team for complex problem resolution and ensure timely client servicing.- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction.- Ensure timely response of all the tickets raised by the client end user.- Service requests solutioning by maintaining quality parameters.- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep.- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution time frame.- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction.- Provide an acceptance and immediate resolution to the high priority tickets/ service.- Installing and configuring software/ hardware requirements based on service requests.- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.- Provide application/ user access as per client requirements and requests to ensure timely solutioning.- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer.- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction.- Coordinate with on-site team for complex problem resolution and ensure timely client servicing.- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.