Edjy Banal Email & Phone Number

United States

Makati, National Capital Region, Philippines

United Kingdom

Concentrix PH, Mandaluyong City• Manage the flow of day-to-day operations. Set clear team goals and KPIs• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create healthy and motivating work environment and atmosphere• Develop a well designed and motivating evaluation program• Monitor team performance and report on metrics• Motivate team members• Discover training needs and… Show more Concentrix PH, Mandaluyong City• Manage the flow of day-to-day operations. Set clear team goals and KPIs• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create healthy and motivating work environment and atmosphere• Develop a well designed and motivating evaluation program• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provides coaching• Listen to team members' feedback and resolve any issues or conflicts• Plan and organize team-building activities• Create a performance deck to be used on Weekly business reviews with the client.• Spearheading projects on how we can provide better customer experience and product enhancement. Show less

Tucson, Arizona Area

Concentrix PH, Mandaluyong City• Manage the flow of day-to-day operations. Set clear team goals and KPIs• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create healthy and motivating work environment and atmosphere• Develop a well designed and motivating evaluation program• Monitor team performance and report on metrics• Motivate team members• Discover training needs and… Show more Concentrix PH, Mandaluyong City• Manage the flow of day-to-day operations. Set clear team goals and KPIs• Delegate tasks and set project deadlines• Oversee day-to-day teams' operation and performance• Do regular performance evaluation• Create healthy and motivating work environment and atmosphere• Develop a well designed and motivating evaluation program• Monitor team performance and report on metrics• Motivate team members• Discover training needs and provides coaching• Listen to team members' feedback and resolve any issues or conflicts• Plan and organize team-building activities Show less

Handle Escalation from clients.Ensuring that the issue is resolved by the end of the day.Providing real-time feedback and partnering with SME's on how to resolve complex issues.Creating an agent assessment to be part of the upskilling program.Creating job aids for the agents to use on their calls.Supporting the team when it comes to resolving the issue of the customer1x1 stand up with TL about IR performance and hygiene(lograte)

Tucson, Arizona

Handle Escalation from clients.Ensuring that the issue is resolved by the end of the day.Providing real-time feedback and partnering with SME's on how to resolve complex issues.Creating an agent assessment to be part of the upskilling program.Creating job aids for the agents to use on their calls.

Tucson, Arizona Area

• Data Entry• Accounts Receivable entry• Accounts Payable entry• Bank Accounts Reconciliation• Online Banking• Generate reports on all categories• Journal Entries• Advanced troubleshooting of the program (Technical Issues)• Template Customization• Handling Certification issues for Accountants • Software installation and configuration• Network connectivity set up• Print/PDF Issues

Irvine, Ca

• Provided business-clients with outstanding support.• Very Knowledgeable when it comes to technical issue.• Create and submit reports to Team Leader/OM also Coaching and Training Agents.• Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.• Decisive decisions or actions for the satisfactory of the customers/clients.• Collaborated with company staff to optimize working environment.

Makati, Philippines

• Optimize copy and landing pages for search engine marketing• Perform ongoing keyword discovery, expansion and optimization• Research and implement search engine optimization recommendations• Research and analyze competitor advertising links• Develop and implement link building strategy• Work with the development team to ensure SEO best practices are properly implemented on newly developed code