Erica Beck Email & Phone Number

Charlotte, Nc, Us

New York, Ny, Us

New York, Ny, Us

• Responsible for leading Fluent’s continuous improvement strategy + educating workforce on Six Sigma methodologies• Drove sustainable + measurable productivity, revenue gains, cost reductions + quality improvements (ensuring rollout + transition plans exist)• Established framework for PMO function + mentored many employees across the company• Collaborated with leadership + stakeholders to define projects + priorities (system integrations, workflow + reporting automation, revamp of E2E sales campaign process) while upholding commitment to ethical business interactions• Set high personal standards for achievement by being transparent + accountable + taking ownership of decisions

• Provided independent, results-oriented consulting services for businesses in the following areas: product development, process improvement, performance measurement, data analysis, organizational structure + program management

Leuven, Be

• Defined portfolio vision + roadmap by working with stakeholders to map user stories + needs to technical requirements• Partnered with IT to detail MVPs + complete solutions to achieve business objectives + voice of the customer goals• Built trust in portfolio via a commitment to quality, on-time launches, consistent routines, open feedback loops (driving priority), effective management of development funds + deployment of sustainable solutions (increasing NPS + CSAT)• Leveraged scrum + agile methodologies to improve UI/UX functionality, optimize design + release iterative features (responsible for best app launch in AB’s history)• Skilled in conducting remote + in-person cross-functional workshops• Product Owner of 5 multimillion-dollar revenue-generating platforms: managed backlogs, led internal + external project teams, owned vendor relationships + contract negotiations, connected solutions across platforms + drove user adoption • Developed multi-year, customer-centric strategy + built business cases to secure funds to accomplish the vision

Leuven, Be

• Directed function in 2 Regions; Inspired business analysts to detail insights, track results + measure action plan success• Orchestrated efforts to overhaul outdated practices (streamlined + centralized reporting while reducing ad hoc requests)• Outlined proposals for increasing volume + revenue by combining competitive insights with sales, share, pricing analytics• Extensively leveraged data to build proactive analytical dashboards + automated, effective reporting packages for teams• Advocated for the team by passionately mentoring, protecting, guiding, encouraging + promoting business analysts

Leuven, Be

• Accepted challenge to build out newly created budget function + navigated unstructured, ambiguous environment• Brought structure to role by establishing routines, partnering with leadership + Sales teams to understand obstacles,relentlessly advocating for monetary needs + managing a $17MM budget (including NFL, NBA, MLS, NHL contracts)• Created repeatable + reliable processes + controls to maximize spend, revenue + ROI without negatively impacting the customer experience; Supported regular business cycles (1YP/3YP) for Global Finance, Procurement, Sales + Marketing• Successfully created an accountable + unified workforce focused on meeting deadlines + achieving results• Standardized routines, centralized governance + expanded practices allowing Corporate to hire more junior associates

Boston, Ma, Us

• Created capacity plans + dynamic staffing strategies to assist the contact center in responding quickly to short + long- term business demands + to achieve KPIs, cost reductions + elimination of bottlenecks• Constructed shared dashboards to encourage proactive analysis (segmentation, activity history) + fact-based decisions• Leveraged enterprise Tableau server to track performance (user trends, customer journey)• Skilled in creating + delivering executive-level presentations; Developed strong interpersonal skills by influencing, negotiating, + cultivating relationships at all levels

Boston, Ma, Us

Primary Responsibilities:• Worked with business and technical partners at all levels of the organization including senior executives to analyze and solve business problems• Demonstrated experience developing solutions to business problems using advanced analytics and ability to translate business needs into process / technical requirements• Demonstrated success at leading and delivering results for complex strategic and growth projects• Involved strategically and tactically in all facets of the project life cycle from idea generation through full execution for medium to high complexity projects• Proven executive communication skills and ability to work across the organization to influence/negotiate effectively at all levels of management. Also skilled in the creation and delivery of effective presentationsExperience and Capabilities:• Business Redesign & Analytics: Demonstrated ability to perform financial & statistical analysis, trending, modeling, and data reconciliation. Developed detailed models to capture and articulate relevant financial/business impact. Able to make recommendations based on data driven findings and design future state view based on specific organizational objectives• Strategy Development: Proven ability to help internal business partners/customers improve their performance, including: the analysis of current business challenges/plans, recommendations regarding best practices, and strategy development• Major Program Management: Led large cross-organizational programs with many different functional projects aligned. Responsible for program budget, resource planning, and managing risks / dependencies across projects. Key contact for critical project, resource, and budget issues. Also responsible for all internal/external program communications, including executive and senior management updates/presentations. Ownership of overall design and change management activities, ensuring constant alignment with stated business case goals

Boston, Ma, Us

Primary Responsibilities: • Worked with business and technical partners at all levels of the organization including senior executives to analyze and solve business problems • Quantified key business problems, documented current state processes, and identified solutions for business performance improvements • Led process improvement projects and supported medium to large transformational projects by providing process support, coordination of requirements gathering, and business team facilitation • Demonstrated experience developing solutions to business problems using advanced analytics and ability to translate business needs into process / technical requirements Experience and Capabilities: • Project Management: Led numerous project management roles, with high success and flawless execution. Achieved excellent economic value by contributing to $5.8M of total project benefit in 2014 and was one of the top associates in the department contributing to overall ROI goals • Measurement System Design: Identified, designed, and implemented a unified executive scorecard with appropriate metrics and ongoing reporting infrastructure following a major re-organization. Delivered strategic value under very tight timelines, while working cross-functionally to ensure alignment with targeted business goals. Integrated measures into broader reporting, develop customized views and management routines to underpin and explain performance. Set standard for executive KPI scorecard design, alignment and target setting routines • Financial Modeling & Business Analytics: Developed 2015 business case for $2M discretionary IT program. Rapidly developed these capital business case skills and successfully matched technical and business costs to operational benefit. Supported the ultimate Investment Committee approval for this business case

Boston, Ma, Us

• Led development of back-end engine, performed regression analysis, owned test case creation + maintained test suite • Developed trusted reputation due to eagerness to tackle challenges + ability to simplify complex, messy problems• Owned client relationships (including their Actuaries + Legal); Turned ‘red’ clients ‘green’ (flipped largest client to a 1st-time promoter, impacting NPS + sales); Became lead expert + youngest consultant to operate at this level• Ran queries, data-mined + manipulated data to aid in analysis + production of actionable insights

Boston, Ma, Us

• Identified + solved compliance gaps in administrative practices vs. legal documents + legislation changes (ERISA, 409A, SOX); Analyzed transactions for quality + procedural adherence• Drove continuous improvement + addressed VOC via automation execution + solution development (Six Sigma Green Belt project, which enabled online access to benefits for participants + reduced back-office calculations)• Performed code analysis on calculation engines + outlined approach to migrate all clients to new platform version

Boston, Ma, Us

• Supported testing for high-risk security updates; Analyzed system processes for gaps affecting customer experience • Processed complex calculations + reviewed pension benefits with clients + internal service teams• Primary point of contact for onboarding + all other training needs• Stretched beyond role by supporting cross-functional initiatives (data clean-ups, implementations, corporate actions)