Edward Burden Email & Phone Number

Oklahoma City, Oklahoma, US

Product Manager for Heartland’s Bill Pay product suite, primarily focusing on the merchant customer experience.

Oklahoma City, Oklahoma, US

• Directed large product suites responsible for the Internal CRM, Client Onboarding, Self-Service, Reporting and Mobile products.
• Cultivated a high-performing, collaborative product team environment through strategic hiring, professional development initiatives, and servant leadership - resulting in exceptional talent retention and multiple.
• Championed digital transformation by executing integration of CRM with external platforms such as Jira and Cisco Call Center, streamlining processes and enhancing user experience.
• Spearheaded development of a custom project management solution, reducing client onboarding errors and eliminating several manual processes to optimize operational efficiency.
• Drove a self-service strategy revamp that decreased client inquiries and significantly improved first-call resolution rates, elevating customer satisfaction.

Oklahoma City, Oklahoma, US

• Founding product manager for Paycom's Internal CRM, strategically enhancing marketing, sales, and service capabilities through cross-functional partnerships and empathetic voice-of-customer research.
• Optimized marketing processes by improving segmentation, campaign management and sales enablement tools within the CRM.
• Accelerated sales cycles and revenue growth by spearheading transformative solutions like a groundbreaking Sales Proposal tool and Forecasting Suite, leveraging Agile methodologies.
• Delivered Customer Success solutions that contributed to strengthening client relationships and improved retention metrics year-over-year.
• As Lead Product Manager, led a team of four, nurturing their professional growth and product management skills, while continuing my own Product Manager responsibilities.

Round Rock, Texas, US

• Managed a broad range of vendor accounts, directly overseeing 25 strategic accounts as a Senior IC and leading a team of 4 managing over 1000 accounts, consistently achieving quota attainments of 120% to 150% against a.
• Played a key role in forging strategic alliances, crafting tailored solutions to meet the varied needs of vendors, thereby cementing long-term partnerships.
• Applied market insights and effective relationship management to build and sustain vendor relationships, significantly boosting client loyalty and contributing to Dell's commercial channel success.
• Participated as a key stakeholder in the development of a new quoting tool, shaping its functionality and user experience.

Round Rock, Texas, US

Advised and sold technology solutions to Small and Medium Business customers, consistently over-attaining monthly quotas with a focus on solution-based selling.