Emma Tapp, Ma Email & Phone Number

Kansas City, Missouri, United States

- Format resumes using a standardized format and design, creating documents that easily move through applicant tracking systems (ATS) while maintaining visual appeal.- Review client resumes for spelling, grammar, and punctuation errors, correcting all identified mistakes and providing notations for clients to ensure they understand all changes while maintaining 98% accuracy or above.- Brainstorm and compose additional content for client documents as required to ensure employers fully understand and appreciate applicants’ skills, achievements, and capabilities relevant to the job posting.- Craft professional summaries that adeptly describe the accomplishments and strengths of the client, building a strong first impression with hiring managers and potential employers.- Create unique and effective documents under tight deadlines without sacrificing content quality or impact.

Kansas City, Ks

- Performed specialized research in response to reference questions concerning business plans, entrepreneurial resources, employment assistance, local organizations, and other business and education queries.- Planned and executed monthly and quarterly public programs to inform library patrons of opportunities and resources across the service area.- Assisted patrons with writing resumes, performing online job searches, and numerous other employment-related tasks during a dedicated weekly program, Working Wednesday.- Collaborated with local business leaders and community groups to identify resources and coordinate informative programs and presentations for patrons.- Offered local high school students a bi-monthly practice ACT exam, recreating the real testing environment as closely as possible and providing accurate and efficient scoring. - Connected with nearby nonprofits, small businesses, educational institutions, and governmental agencies to establish partnerships and develop outreach opportunities for all library departments and staff.- Coordinated in-service meeting presentations and professional development for staff at all library branches.- Fostered trusting relationships with patrons to build a community that supported learning and led to increased patron employment, helping at least two program participants each month with securing employment.- Collaborated with management to develop outreach strategies that enhanced community-wide participation in programs and led to increased library card applications. - Developed and authored articles for a local newspaper, covering topics including tax filing season, career searching, and business plan development.

Kansas City, Kansas

- Repaired books and magazines using archival-quality tools and materials to extend their use by patrons.- Organized and operated an annual book sale of discarded library materials, which included discarding/labeling all materials, creating/distributing promotional fliers, and taking payments, raising $500 on average at each sale. - Served as an administrator for the library’s Facebook and Twitter pages, developing, composing, and posting creative and engaging content that updated patrons on Adult Services programming and resources.- Quickly located materials of all formats for patrons throughout the library, including the Adult Services, Youth Services, and Audio/Visual departments.- Assisted patrons with circulation and reference requests and provided comprehensive computer assistance.- Performed numerous other duties as required, including event planning, collateral creation, and shelf reading.

Kansas City, Missouri

- Responsible for opening and closing the theater at the appropriate times, and making sure it was always prepared to receive customers through regular cleaning and the presence of attentive staff.- Accurately balanced the registers throughout the day and prepared nightly deposits, attending to any fiscal discrepancies as needed.- Served as the point of contact for all customer service issues, including ticketing errors, concessions problems, and screening disruptions.- Supervised a staff of 4-5 employees per shift, ensuring they were on-task at all times and maintaining a clean, organized theater.

Kansas City, Missouri

- Prepared periodicals and new books for patron use by stamping with the library’s name, applying call number stickers, creating subject lists of new titles, and placing periodicals in browsing folders.- Responded to student reference questions using various resources, including internet sites, printed reference materials, the library’s catalog, and subscription databases.- Assisted students in the computer lab with questions regarding internet searches, library databases, and Microsoft Office programs.- Registered students for library accounts and performed general circulation functions, such as checking in and out materials.- Created a supportive environment for all students that encouraged meaningful interaction and active engagement in learning.

M.A., Library And Information Science

Activities and Societies: MOBIUS Conference Volunteer - June 2009 (checked participants into the conference, kept time for presenters.

B.A., Urban Studies, Political Science

Activities and Societies: Bridging the Gap Clean Commute program intern - Spring 2007 (researched alternative modes of transportation.