• Manage incoming group requests, including tour groups, wedding groups, sports teams, and project crews, by sourcing appropriate Choice Hotels in Canada and the USA.• Handling meeting room requests for special events and conferences by sourcing hotels with suitable meeting spaces for accommodating these groups.• Collaborate closely with both hotels and clients to address inquiries and provide information.• Enter detailed information into Salesforce, including rates, availability… Show more • Manage incoming group requests, including tour groups, wedding groups, sports teams, and project crews, by sourcing appropriate Choice Hotels in Canada and the USA.• Handling meeting room requests for special events and conferences by sourcing hotels with suitable meeting spaces for accommodating these groups.• Collaborate closely with both hotels and clients to address inquiries and provide information.• Enter detailed information into Salesforce, including rates, availability, cancellation policies, payment requirements, and other relevant data.• Work closely with other departments, such as marketing and finance, to ensure that all information is accurately communicated and up-to-date. Show less

• Managed and resolved guest issues and special requests to ensure high levels of satisfaction.• Supported management in training and coaching new employees on hotel policies, procedures, and Marriott standards.• Responded promptly to telephone and in-person inquiries, processed reservations, and addressed guest needs.• Coordinated with maintenance and housekeeping to promptly address and resolve guest requests.• Stocked and restocked market items, including food, drinks, and… Show more • Managed and resolved guest issues and special requests to ensure high levels of satisfaction.• Supported management in training and coaching new employees on hotel policies, procedures, and Marriott standards.• Responded promptly to telephone and in-person inquiries, processed reservations, and addressed guest needs.• Coordinated with maintenance and housekeeping to promptly address and resolve guest requests.• Stocked and restocked market items, including food, drinks, and supplies, maintaining a consistent selection and a clean, organized presentation in line with Marriott standards. Show less

• Ensure guests’ needs and requirements are met while upholding the hotel’s high standards.• Arrange travel, make restaurant reservations, plan sightseeing tours, answer guest inquiries, and greet guests upon arrival and departure.• Assist front desk agents with check-ins, check-outs, baggage handling, and other guest requirements as needed.• Handle guest complaints, answer incoming calls, respond to emails, and perform other tasks assigned by management.• Manage inventory by… Show more • Ensure guests’ needs and requirements are met while upholding the hotel’s high standards.• Arrange travel, make restaurant reservations, plan sightseeing tours, answer guest inquiries, and greet guests upon arrival and departure.• Assist front desk agents with check-ins, check-outs, baggage handling, and other guest requirements as needed.• Handle guest complaints, answer incoming calls, respond to emails, and perform other tasks assigned by management.• Manage inventory by monitoring stock levels, anticipating needs, and placing and expediting orders for supplies. Show less

• Maintained a clean and organized warehouse to enhance team efficiency and productivity.• Addressed and responded courteously to inbound and outbound inquiries about parcel deliveries, providing resolutions and ensuring an optimal client experience.• Coordinated with multiple couriers, including DHL, Canada Post, UPS, and FedEx, to ensure timely and accurate completion of all shipments.• Implemented effective stock control measures to ensure accuracy for both incoming and outgoing… Show more • Maintained a clean and organized warehouse to enhance team efficiency and productivity.• Addressed and responded courteously to inbound and outbound inquiries about parcel deliveries, providing resolutions and ensuring an optimal client experience.• Coordinated with multiple couriers, including DHL, Canada Post, UPS, and FedEx, to ensure timely and accurate completion of all shipments.• Implemented effective stock control measures to ensure accuracy for both incoming and outgoing inventory. Show less

• Provide prompt and courteous service to all guests to ensure optimal customer satisfaction and experience.• Handle customer reservations, including authorizing payments, processing guest refunds, managing room charges and adjustments, and addressing guest inquiries and concerns.• Assign rooms to large groups, ensuring that keys and paperwork are prepared in advance to facilitate quicker check-in times and enhance customer satisfaction in line with Marriott standards.• Communicate… Show more • Provide prompt and courteous service to all guests to ensure optimal customer satisfaction and experience.• Handle customer reservations, including authorizing payments, processing guest refunds, managing room charges and adjustments, and addressing guest inquiries and concerns.• Assign rooms to large groups, ensuring that keys and paperwork are prepared in advance to facilitate quicker check-in times and enhance customer satisfaction in line with Marriott standards.• Communicate effectively with housekeeping and maintenance teams regarding guest needs and operational requirements.• Perform basic office duties such as directing phone calls and managing emails and faxes.• Maintain comprehensive knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to effectively answer guest questions and provide accurate information. Show less

• Placed weekly orders for product items and coordinated with vendors to ensure accurate delivery and correct products.• Led and motivated the team to securely open and close the store, maintaining high standards of cleanliness and attractive visual merchandising.• Generated end-of-day sales reports, reconciled and counted tills, and ensured that all registers, safes, deposits, and change orders were completed promptly.• Trained new employees by positively reinforcing successful… Show more • Placed weekly orders for product items and coordinated with vendors to ensure accurate delivery and correct products.• Led and motivated the team to securely open and close the store, maintaining high standards of cleanliness and attractive visual merchandising.• Generated end-of-day sales reports, reconciled and counted tills, and ensured that all registers, safes, deposits, and change orders were completed promptly.• Trained new employees by positively reinforcing successful performance and providing respectful and encouraging coaching as needed. Show less

• Continuously input and manage product-related data (e.g., rates, content, and images for hotels, ground transportation, and activities) in the company’s reservations system, TMT.• Develop and update all logistics for exclusive travel itineraries, ensuring accuracy and absence of grammar or spelling errors.• Meet deadlines and submit department reports as required.• Handle incoming calls on a multi-line telephone system.