Ephraim Jeus Elises Email & Phone Number

Calabarzon, Philippines

- Supporting a healthcare client in a project focused on migrating from Tableau to PowerBI and also handling SSRS reporting. - Understand stakeholder reporting needs and utilize SSRS along with MS SQL or PL/SQL to either develop new reports or update existing ones accordingly.- Facilitate the testing with stakeholders and oversee the deployment of approved.

- Supported SaaS client and worked as an Analytics Engineer, Business Operations- Work closely with analysts to gather business requirements and convert them into data model designs utilizing dbt (Data Build Tool).- Conduct testing on datasets to verify that the models or datasets function as intended.- Uphold business logic within dbt, Looker, and Sigma.

Philippines

- Supported the GMP team by creating an Engagament Dashboard for the 9 teams under the GMP team using Data Studio. - Automated different Google sheet reports using Apps Script

- Created different PowerBi dashboards to help stakeholders generate reports that provide insights and stories such as:- Time to Proficiency- NPS- AHT- Call Driver Scorecard- Assist Driver - Agent Assist- Handled different analysis and performs call listening / reading chat transcripts and analyze the reason of a high AHT and NPS- Automated different.

- In charge of the whole project development from Project planning to delivery- Handled a small team that consists of a Project Writer, Project Secretary and a QA tester.- Conducted user training to clients- Tests different websites and mobile applications and provide test documentations