Eabie Jel Clemente Email & Phone Number

• Develops Training Modules and Programs• Uses appropriate and helpful media in creating training materials• Conducts product knowledge courses for both new and existing contractors/employee• Amends and revises training programs as necessary• Complete training-related tasks• Cooperates and constructively communicates with the team in the completion of tasks assigned

Makati Philippines

- Conducts customer service training as well as training in other various areas (including personal development skills).- Confers with management, supervisors and employees to gain knowledge of worksituations requiring training and to better understand changes in policies, procedures and processes.-Formulates teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, and meetings.-Conducts training/huddle sessions covering specified areas.-Tests trainees to measure progress and to evaluate effectiveness of training/huddles.-Reports on progress of employees under guidance during training periods. Maintain trainee records.

Makati Philippines

• Handling Sup. Calls, escalations and DTI complaints.• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes.• Defused volatile customer situations calmly and courteously.• Accurately documented, researched and resolved customer service issues.• Mastery of customer service management systems and databases.• Resolved service, pricing and technical problems for customers by asking clear and specific questions.• Prepared reports and communication for senior management and clients.• Acted professionally and patiently when addressing negative customer feedback.• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Investigated and resolved customer inquiries and complaints in an empathetic manner.• Solved unresolved customer issues.