Javier Delagrande Email and Phone Number
sacramento, california, united states
Javier Delagrande's Location
Orangevale, California, United States, United States
Javier Delagrande's Contact Details
Javier Delagrande work email
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Javier Delagrande personal email
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Javier Delagrande phone numbers
About Javier Delagrande
A highly efficient agent in Client Services, Account and Relationship Management, and Production overseeing operational services ensuring client satisfaction and loyalty. Strengths in Client Services, Production, Manufacturing, Distribution, Wholesale, and Maintenance and Repair Coordination. Either as an individual contributor or in a management role, possessing the ability to meet daily demands while providing excellent service and pushing the bar for continuous improvement. Competent in supporting and managing operational duties in customer impacting depot repair/spares, inventory control and trafficing, cycle counts, physicals, shipping, receiving, deliveries, kan-ban, e&o, kitting, order flow, forklift, rma's, mrb, customer implementations, scheduling, training, counseling, or documentation.Driven to meet goals providing value in relationships and strengthening customer loyalty.Various positions held with POS Portal, Miltenyi Biotec,TASQ/First Data, Aspect, DSP Solutions, Hewlett Packard, and Costco.Specialties: Account Management, Sales Support, Call Center, Phone Support, Customer Facing, SLA Management.Lead/Supervisory experience, Inventory, Trafficing, Knowledgeable in Oracle, Excel, Word, Outlook, Access, Powerpoint, offsite storage/depots, Shipping, Receiving, Deliveries, RMA, and operation of ForkliftsCourses- First Leaders-Lean Management, Time Management, Conflict Resolution, Setting the Expectation, Dealing with Diversity, and Green Belt Training - Six Sigma.
Javier Delagrande's Current Company Details
Ebara Technologies
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Owner at E&J Funday Rentals
sacramento, california, united states
- Website:
- ebaratech.com
- Employees:
- 284
Javier Delagrande Work Experience Details
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Systems Order Management Rep IiEbara Technologies 2015 - Present
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OwnerE&J Funday Rentals 2015 - PresentFair OaksE&J Funday Rentals has been delivering smiles and fun to children since the summer of 2015. No matter the event, our Party Rentals Bounce Houses, Combo Bounce Houses, and Water Slides will be sure to satisfy. Our service area stretches across the Sacramento valley, into neighboring cities and into Southern Placer County. You can find an E&J Bounce House or Water Slide as the party favorite spanning as far South as Galt, up North to Auburn, out East towards El Dorado Hills, West into West Sacramento, through Natomas, reaching North West areas towards Lincoln. Our company first started off in Orangevale, CA with just two units, a big red 14ft water slide and a wet/dry combo bounce house. It only took one summer of delivering these fun units to our local clients to conclude we had become hooked on all the children's smiles. Our clients took a liking to us as well, as through referrals we've grown year after year and have since found a larger home in Fair Oaks, Ca where we can continue to grow. There is no greater compliment than having our customers share their stories with their friends and recommending our service.Since that first summer, we've been building up our inventory year after year to provide exceptional value and "Fun Days" to all of our clients. -
Account ManagerPos Portal Aug 2012 - May 2015Sacramento, California AreaAs an Account Manager for POS Portal, I was tasked with managing distribution services for the company’s top grossing revenue client, totaling nearly 10 million in sales and services per year. Support included leading collaborative efforts to solution for deployment and operational challenges while maintaining SLA’s. Services included reporting metrics and driving corrective actions through email, client calls, internal meetings, and quarterly business reviews. Drove inventory management for JIT products, special order items, bulk purchases, manufacturer EOL equipment, new product implementations, and product transitions related to compliancy. Managed client forecasting, PO placement, and lead times with companies such as VeriFone, Ingenico, and Equinox. Oversaw the largest deployment project undertaken by the company in which 4 million in inventory was purchased and 16,000 deployments completed in under 6 months. Helped position the company to be awarded a contract renewal, locking in POS Portal as the sole equipment distribution service provider for an additional 4 years. Managed services for a 2nd top 10 client representing about 1.2 million per year, as well as a handful of lower tier accounts. Utilized Access to build queries in support of daily activities. -
Order Fulfillment Associate IiiMiltenyi Biotec Oct 2009 - Aug 2012Auburn, CaliforniaMiltenyi develops, manufactures and sells products and services for biomedical research, particularly in the fields of cell biology, immunology, regenerative medicine and molecular biology. This position is in Client Services processing po's, orders, resolving problems, escalations, and ensuring client satisfaction while enhancing daily processes. -
Sales RepresentativeTop Turf Lawn Care And Pest Management Apr 2009 - Jul 2009Top Turf, a highly rated locally owned lawn care company in Metro-Atlanta providing Lawn Treatments, Pest Control, and Tree and Shrub care. Customer Support, Account Management, New Sales, Self generating leads, D2D, Cold Calling..
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Customer Care ReprestativeRyla Corporation Dec 2008 - Mar 2009Third party provider of call center support for top companies. Trained as a Customer Care Representative in supporting Small Business needs for a client's lift and move operation.(A top 3 Wireless Service).
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Relationship ManagerTasq Technology Dec 2002 - Oct 20082003-04: Oversee operational activities for 30 accounts and ensuring customer expectations are met. Customer inventory management, invoice reconciliation, collaborate solutions for service challenges, ensure service level agreements are met. Services include equipment shipments and returns, kitting, projects, compliance, process improvements, system enhancements, reporting, trouble shooting, root-cause analysis, oversee system interface changes, product implementations and sunsets, and customer visits.2004-08: Transition account base to several top 10 clients. Oversee services in ensuring SLA’s are met. Meet weekly with Client, proactively address service concerns and resolve escalation’s -
Relationship ManagerFirst Data / Tasq Technology 2002 - 2008Relationship Manager 2004-08: Manage several of company's top ten multimillion dollar accounts.Meet weekly with client at their site, prep meeting plan, review action plan, proactively address service concerns, resolve escalations, partner with Sales and Product teams to introduce new equipment and services. Coordinate deployment of product launches, rollouts, and service notifications.Relocated to East Coast (Metro Atlanta) for on-site supportAccount Manager 2003-04: Oversee operational activities for 30 accounts, ensuring customer expectations are met. Set priorities daily for common orders and by project.Learn clients business and identify opportunities to cross-sell/upsell services.Communicate weekly product requirements forecasting to Purchasing, manage customer material authorizations.Assist with new product or service costs and customer pricing.Inventory management, invoice reconciliation, collaborate solutions for service challenges.Services include equipment shipments and returns, kitting, projects, compliance, process improvements, system enhancements, reporting, trouble shooting, root-cause analysis, oversee system interface updates, product and project implementations and sunsets, and weekly customer visits. Oversee services in ensuring SLA’s are met.
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Relationship ManagerFirst Data 2002 - 2008Relationship Manager 2004-08: Manage several of company's top ten multimillion dollar accounts.Meet weekly with client at their site, prep meeting plan, review action plan, proactively address service concerns, resolve escalations, partner with Sales and Product teams to introduce new equipment and services. Coordinate deployment of product launches, rollouts, and service notifications.Relocated to East Coast (Metro Atlanta) for on-site supportAccount Manager 2003-04: Oversee operational activities for 30 accounts, ensuring customer expectations are met. Set priorities daily for common orders and by project.Learn clients business and identify opportunities to cross-sell/upsell services.Communicate weekly product requirements forecasting to Purchasing, manage customer material authorizations.Assist with new product or service costs and customer pricing.Inventory management, invoice reconciliation, collaborate solutions for service challenges.Services include equipment shipments and returns, kitting, projects, compliance, process improvements, system enhancements, reporting, trouble shooting, root-cause analysis, oversee system interface updates, product and project implementations and sunsets, and weekly customer visits. Oversee services in ensuring SLA’s are met.
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Relationship ManagerFirst Data Commercial Services 2002 - 2008Relationship Manager 2004-08: Manage several of company's top ten multimillion dollar accounts.Meet weekly with client at their site, prep meeting plan, review action plan, proactively address service concerns, resolve escalations, partner with Sales and Product teams to introduce new equipment and services. Coordinate deployment of product launches, rollouts, and service notifications.Relocated to East Coast (Metro Atlanta) for on-site supportAccount Manager 2003-04: Oversee operational activities for 30 accounts, ensuring customer expectations are met. Set priorities daily for common orders and by project.Learn clients business and identify opportunities to cross-sell/upsell services.Communicate weekly product requirements forecasting to Purchasing, manage customer material authorizations.Assist with new product or service costs and customer pricing.Inventory management, invoice reconciliation, collaborate solutions for service challenges.Services include equipment shipments and returns, kitting, projects, compliance, process improvements, system enhancements, reporting, trouble shooting, root-cause analysis, oversee system interface updates, product and project implementations and sunsets, and weekly customer visits. Oversee services in ensuring SLA’s are met. -
Lead Stores, Receiving, Inventory, MrbAspect Communications 1998 - 2002Supervise up to eight direct reports in Stockroom, Receiving, Storage, Expedites, MRB, Customer Service, and Inventory Control.Maintain 99.5% accuracy in overall inventory and a 95% first count rating.Oversee all inventory physicals and reconciliation.Manage Purchase Orders for Off-sites and maintenance on-site.Work closely with A/P department reconciling PO/Invoice mismatches. -
Stores And ReceivingAspect Communications 1998 - 2002Supervise eight direct reports in Stockroom, Kitting, Receiving, Deliveries, Storage, Expedites, MRB, Materials Coordination, and Inventory Control.Maintain 99.5% accuracy in overall inventory and a 95% first count rating.Oversee all inventory physicals, , reconciliations, and purges of dated revisions. Manage Purchase Orders for Off-sites and maintenance on-site.Work closely with A/P department reconciling PO/Invoice mismatches.
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Stores And ReceivingAspect Communications 1998 - 2002Supervise eight direct reports in Stockroom, Kitting, Receiving, Deliveries, Storage, Expedites, MRB, Materials Coordination, and Inventory Control.Maintain 99.5% accuracy in overall inventory and a 95% first count rating.Oversee all inventory physicals, , reconciliations, and purges of dated revisions. Manage Purchase Orders for Off-sites and maintenance on-site.Work closely with A/P department reconciling PO/Invoice mismatches.
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Warehouse/Rma AdministratorDsp Solutions 1996 - 1998Responsible for all Shipping, Receiving, RMA's, and Inventory.Led team of 4 in all areas of RMA and Warehouse.Implemented serial number bar-code tracking.Maintained a serialized Shipping Log for revenue recognition on out of warranty repairs.Implemented a two-week or less turnover period for all returns for repair. Analyzed and reported cost efficient freight forwarders and warehouse suppliers.Maintained accuracy in all inventories through manual processes.Managed all kitchen and warehouse supplies. Forklift.
Javier Delagrande Skills
Call Center
Account Management
Access
Microsoft Excel
Outlook
Sales Operations
Oracle
Powerpoint
Microsoft Word
Six Sigma
Service Level Agreements
Time Management
Conflict Resolution
Inventory
Shipping
Customer Experience Management
Distribution Center Operations
Salesforce.com
Deliveries
Process Improvement
Payment Card Processing
Call Centers
Management
Software Documentation
Payment Gateways
Customer Service
Debit Cards
Payments
Payment Systems
Troubleshooting
Merchant Services
Sales
Customer Satisfaction
Training
Inventory Management
Recruiting
Relationship Management
Electronic Payments
Mobile Payments
Acquiring
Javier Delagrande Education Details
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James Lick Hs -
San Jose Cc
Frequently Asked Questions about Javier Delagrande
What company does Javier Delagrande work for?
Javier Delagrande works for Ebara Technologies
What is Javier Delagrande's role at the current company?
Javier Delagrande's current role is Owner at E&J Funday Rentals.
What is Javier Delagrande's email address?
Javier Delagrande's email address is ja****@****hoo.com
What is Javier Delagrande's direct phone number?
Javier Delagrande's direct phone number is +191650*****
What schools did Javier Delagrande attend?
Javier Delagrande attended James Lick Hs, San Jose Cc.
What skills is Javier Delagrande known for?
Javier Delagrande has skills like Call Center, Account Management, Access, Microsoft Excel, Outlook, Sales Operations, Oracle, Powerpoint, Microsoft Word, Six Sigma, Service Level Agreements, Time Management.
Who are Javier Delagrande's colleagues?
Javier Delagrande's colleagues are Yusuke Tamari, Evan Ceniceros, Zuo Yuan Pan, Mari Salazar, Kauhi Kini, Brittany Ronquillo, Kazuki Soejima.
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