Justine Go Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Provide quality service to both current and potential clients of the firm by engaging with callers in a meaningful and analytical manner to adequately determine the assistance they require and the most appropriate course of action to resolve their query.• Application of legal analytical skills to ascertain prominent legal issues within each enquiry to adequately gather the most relevant and important information that each practice area would require to make the most appropriate and most informed decisions in relation to the matter• Managing caller expectations in relation to the scope and ability of the firm’s practice areas and providing above and beyond customer service by identifying correct avenues of referral and alternative courses of action for caller’s the firm is not able to assist with• Regularly undergo training in relation to multiple practice areas for continuous development of expertise and knowledge in different areas of law. • Regular correspondence with the firm’s solicitors to promptly action client enquiries and relay advice on behalf of the firm

Melbourne, Australia

Actively officiates games at both a domestic and representative level. I am a current Level 1A referee, officiating games at the highest level in my local association as well as being nominated to represent the branch in the State's Junior Panel Program.

Melbourne, Australia

Nominated as Committee Member after 2 years in association. Regularly participated in committee meetings and assisted in general committee duties such as the running of functions and action days, purchasing of referee materials and assisting in administrative duties.

Melbourne, Australia

In my capacity as President, I am in charge of overseeing the running of the association and deciding on how the branch operates. This role requires me to chair committee meetings, coordinate registration of members, consult with the Branch Advisor regarding the education of referees and corresponding with the TOC to ensure the branch is running within the rules of operation as well as holding referees accountable for unsatisfactory or unprofessional behaviour.

Melbourne, Australia

This role required me to delve into more administrative issues such as assisting with correspondence with the Technical Officials Commission. It generally involved working closely with the President to consult and assist him in matters related to the operation of the association.

Melbourne, Australia

• Consulting with the clubs of the Altona Bay Basketball Association in implementing policies and programs for the benefit of all participants within the association.• Provided dynamic feedback on behalf of the referee’s association as to the behavior of teams within the association so as to develop policies and codes in relation to player and coach conduct.• Coordinated with Sports Centre Management about the needs and wants of the ABBA and its participants in relation to the expansion of the Sports Centre.

Melbourne, Victoria, Australia

• Provide customer assistance to borrowers that are suffering a life changing event (hardship) which affects their ability to meet their loan commitments to the bank; asses the hardship proposal and negotiate a solution that meets the customer’s needs while considering the current policy and the overall risk to the bank.• Deliver a superior client experience through ownership of the client relationship, excellent service quality, product knowledge and timely resolution of issues. Handle sensitive queries demonstrating strong communication skills, diplomacy and discretion • Identify complex situations, recommending solutions and escalating to the Team Leader Financial Assist Officer as required. Negotiate re-payment arrangements that satisfactorily repay the debt within time frames and delegations set by the banks policies. Ensure satisfactory and timely completion of collection action undertaking all tasks within delegation and with minimal supervision/reference to Team Leader

Melbourne, Australia

As a Supervisor at the club I am entrusted with being in charge of the entirety of the venue whilst on shift. I am responsible for the security and the efficient running of the venue. Moreover this role involves the closing of the venue, including the handling of monies and security keys to be safely kept in allocated areas. Lastly, this role requires me to act as a mentor to junior staff, aiding them in areas where they need assistance, be it bar work, gaming issues or customer service.

At the club I am part of a team which work together to provide great customer experience to all our patrons. This involves communicating effectively to determine and resolve any issues our customers have as well as working cohesively as a unit to make the customer experience better. In our individual capacity we develop rapports with our patrons to be able to build on those relationships.

Melbourne, Australia

Undertook a second placement with the Deakin Law Clinic, with a focus area on Civil and Commercial Law. Similar to my previous engagement, I worked in a team with other students to draft Letters of Advice as well as send out correspondence to clients with the guidance of the Clinical Solicitor. I was able to refine my legal workplace skills such as time management, legal writing, plain English drafting and file management. This internship allowed me to handle a wide variety of matters, including, but not limited to contract disputes, commercial lease disputes, guardianship and administration matters.In this clinic I was also able to handle matters referred to me by solicitors which the Clinic undertook as part of their Duty Lawyer's service in VCAT's Guardianship and Administration List. Through this I was exposed to matters which were very sensitive and allowed me to develop my ability to handle these types of matters.

Melbourne, Australia

Participated as a Student Intern at Deakin's Community Law Clinic for a semester. In this role I work in a team coordinating with the Clinical Solicitor to draft and prepare advice for Clients as well as creating/updating current office proformas for more efficient future use. I participate in meetings and interact with clients to determine the best course of action for their issues and follow through on the instructions on the Solicitor in this regard. I also perform general office duties such as categorising and collating files as well as coordinating with the Clinical Solicitor in sending out correspondence to Clients.

Point Cook, Victoria

At Grill’d, I was part of a team who worked hard every shift to ensure that our customers left the restaurant satisfied. The nature of the job required us to constantly be exerting maximum effort in all aspects of the restaurant due to the high volume and thus developing our ability to work in a high-pressure environment while maintaining composure and quality in our work. It als developed my teamwork and communication skills as we were required to work as a singular unit as the product would not be to a high standard if one part of the team was underperforming.

Graduate Diploma In Legal Practice, Law

Bachelor Of Laws - Llb And Bachelor Of Commerce, Law

Secondary School

Activities and Societies: Student Leader Year 8 (2011) House Captain Year 12 (2015)