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Ernest Hall is a Sr. Customer Success Manager at Commure. He possess expertise in nonprofits, volunteer management, public speaking, event planning, event management and 41 more skills. Colleagues describe him as "I had the opportunity to work with Ernie for a year at a local non-profit. While we were both new to the mission, we each shared a background in non-profit management and we worked well on many levels to complement each other and ultimately the organization and the people it served. Ernie has excellent leadership and communication skills. He readily takes on and comfortable leads tasks utilizing his background in project management. I appreciate Ernie's attention to detail and… Show more" and "I worked with Ernie for many years. He has an impeccable attention to detail. He is technologically savvy and has a strong business acumen and great relationship skills. He is hard working, has integrity and brings out the best in people. I highly recommend Ernie to anyone considering working with him on any project or endeavor."
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Sr. Customer Success ManagerCommureLas Vegas, Nv, Us -
Sr. Program ManagerRx.Health Oct 2022 - PresentLas Vegas, Nevada, United StatesRe-designed Digital Equity Program project to align milestones with project goals and demonstrate success of the program. Built stronger relationships with customers and stakeholders on the project.• Defined documentation standards and improved project operation through ongoing communications and standardized project meetings.• Created community outreach program to accelerate project progress and provide earlier access to digital equity resources. • Provide mentorship and coaching to other staff who in project management, dev team, and operations. -
Chief Operations OfficerRed Panda Systems May 2021 - May 2022Las Vegas, Nevada, United StatesImproved sales and support processes by leading systems transition of Customer Relationship Management and Sales Management Solutions.• Enhanced customer support process through implementation of online support portal with average 95% customer satisfaction rating.• Significantly reduced time to quote using ConnectWise Sell to quote proposals and solutions. Implemented sales tracking process that increased reduced to a process which takes a couple of hours each day to less than 45 minutes. • Developed training program to teach Agile and Scrum principles to increase productivity and improve collaboration. -
Chief Operations OfficerNevada Blind Children'S Foundation May 2019 - Jun 2020Henderson, Nevada, United StatesImproved communication between internal and external stakeholders by utilizing Salesforce and implementing new communications and security systems. I also chartered the first 4-H club in Nevada for children with blindness or vision loss.• Achieved 90% parent satisfaction by recruiting qualified staff, providing comprehensive training, and building a knowledgeable management team.• Boosted participation 40% in after-school programs by expanding curriculum from three to five days per week.• Increased accuracy and usability of Salesforce 25% by establishing routine data cleaning, process improvements, and configuration enhancements.• Designed and implemented enhanced security solution for the agency which includes access control, remote monitoring, video surveillance, and offsite backup which reduced risk 50% and provided access to crucial video evidence on demand. -
Chief Information OfficerEasterseals Nevada Jan 2015 - Jan 2019Las Vegas, Nevada, United StatesProvided employment opportunities for individuals with disabilities, developed industry partnerships, and secured funding.• Expanded mobile workforce to 60% of staff by implementing secure video conferencing and expanding technology infrastructure from two to five facilities statewide.• Secured $1.3M in state and federal technology grants annually for four consecutive years leading to 210% increase in consumer device utilization and reduction of average wait time for services from 30 months to less than 12 months.• Generated $200K in annual net revenue for over 12 years by securing state contracts and grants.• Increased collaborative partnerships with employers 234% expanding employment opportunities for individuals with disabilities.• Achieved 95% consumer satisfaction by overhauling policies and procedures used by prior grant recipient. -
Chief Information Officer / Chief Of Technology ServicesEasterseals Nevada Jan 2010 - Dec 2014Las Vegas, Nevada, United StatesDeveloped and successfully executed technology leadership succession plan. Expanded mobile technology use and implemented mobile device management to ensure compliance with FERPA and HIPAA.• Increased revenue by 12% by expanding services into Northern and Rural Nevada.• Cut telephony services costs 60% and increased reliability by transitioning to fiber internet and self-hosted PBX platform.• Expanded provision of technology services into Northern Nevada and increased funding 12%.• Increased audit compliance 40% and staff efficiency 100% by transitioning agency from paper billing and documentation to enterprise online case management platform with integrated billing.
Ernest Hall Skills
Ernest Hall Education Details
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Theatre Arts, Directing -
Communications
Frequently Asked Questions about Ernest Hall
What company does Ernest Hall work for?
Ernest Hall works for Commure
What is Ernest Hall's role at the current company?
Ernest Hall's current role is Sr. Customer Success Manager.
What is Ernest Hall's email address?
Ernest Hall's email address is er****@****ren.org
What is Ernest Hall's direct phone number?
Ernest Hall's direct phone number is +170287*****
What schools did Ernest Hall attend?
Ernest Hall attended University Of Nevada-Las Vegas, Capital University.
What skills is Ernest Hall known for?
Ernest Hall has skills like Nonprofits, Volunteer Management, Public Speaking, Event Planning, Event Management, Community Outreach, Grant Writing, Leadership, Non Profits, Management, Program Development, Leadership Development.
Who are Ernest Hall's colleagues?
Ernest Hall's colleagues are Diplesh Kumar, Abhilasha Gupta, Mayur Malik, Apoorva Dore, Tangalisa Johnson, Maricel Sierratorres, Migena Allmuca.
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