Ernest Hall Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Re-designed Digital Equity Program project to align milestones with project goals and demonstrate success of the program. Built stronger relationships with customers and stakeholders on the project.• Defined documentation standards and improved project operation through ongoing communications and standardized project meetings.• Created community outreach program to accelerate project progress and provide earlier access to digital equity resources. • Provide mentorship and coaching to other staff who in project management, dev team, and operations.

Las Vegas, Nevada, United States

Improved sales and support processes by leading systems transition of Customer Relationship Management and Sales Management Solutions.• Enhanced customer support process through implementation of online support portal with average 95% customer satisfaction rating.• Significantly reduced time to quote using ConnectWise Sell to quote proposals and solutions. Implemented sales tracking process that increased reduced to a process which takes a couple of hours each day to less than 45 minutes. • Developed training program to teach Agile and Scrum principles to increase productivity and improve collaboration.

Henderson, Nevada, United States

Improved communication between internal and external stakeholders by utilizing Salesforce and implementing new communications and security systems. I also chartered the first 4-H club in Nevada for children with blindness or vision loss.• Achieved 90% parent satisfaction by recruiting qualified staff, providing comprehensive training, and building a knowledgeable management team.• Boosted participation 40% in after-school programs by expanding curriculum from three to five days per week.• Increased accuracy and usability of Salesforce 25% by establishing routine data cleaning, process improvements, and configuration enhancements.• Designed and implemented enhanced security solution for the agency which includes access control, remote monitoring, video surveillance, and offsite backup which reduced risk 50% and provided access to crucial video evidence on demand.

Las Vegas, Nevada, United States

Provided employment opportunities for individuals with disabilities, developed industry partnerships, and secured funding.• Expanded mobile workforce to 60% of staff by implementing secure video conferencing and expanding technology infrastructure from two to five facilities statewide.• Secured $1.3M in state and federal technology grants annually for four consecutive years leading to 210% increase in consumer device utilization and reduction of average wait time for services from 30 months to less than 12 months.• Generated $200K in annual net revenue for over 12 years by securing state contracts and grants.• Increased collaborative partnerships with employers 234% expanding employment opportunities for individuals with disabilities.• Achieved 95% consumer satisfaction by overhauling policies and procedures used by prior grant recipient.

Las Vegas, Nevada, United States

Developed and successfully executed technology leadership succession plan. Expanded mobile technology use and implemented mobile device management to ensure compliance with FERPA and HIPAA.• Increased revenue by 12% by expanding services into Northern and Rural Nevada.• Cut telephony services costs 60% and increased reliability by transitioning to fiber internet and self-hosted PBX platform.• Expanded provision of technology services into Northern Nevada and increased funding 12%.• Increased audit compliance 40% and staff efficiency 100% by transitioning agency from paper billing and documentation to enterprise online case management platform with integrated billing.

Master Of Arts, Theatre Arts, Directing

Las Vegas, NV

Bachelor Of Arts, Communications

Columbus, OH