Ejieme Eromosele Email and Phone Number
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I believe that people are at the heart of business. From the people in our internal teams to the people at the customers we serve - connection and relationships are key. I’ve excelled at customer-led growth by putting people first, and developing strategies and process for better outcomes.Currently I lead Quiq's EMEA growth, where my focus is on leveraging AI to enhance customer experiences — a testament to my commitment to customer-led growth. With a strong foundation in Customer Success, my role encompasses not just market expansion but also nurturing a culture of innovation and collaboration. As the founding executive sponsor of our Culture Committee, I'm dedicated to embedding diversity and equity in every aspect of our operation.Beyond my responsibilities at Quiq, I founded Success in Black, steering it to an award-winning platform that champions diversity in customer success. Serving on the board of CDI Foundation aligns with my dedication to shaping the future of conversational AI design, ensuring inclusivity and standardization in this evolving interface between technology and humanity. My mission is clear: empower customers and communities through technology that understands and respects the diversity of human experience.
Quiq
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Vp, Customer GrowthQuiq Dec 2024 - PresentBozeman, Mt, UsLeading growth through customer retention, expansion and advocacy.
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Gm, EmeaQuiq Jan 2023 - Dec 2024Bozeman, Mt, Us🔹 Go-to-market (GTM) leader overseeing growth and expansion in EMEA🔹 Marketing & Demand Gen, New Business Sales, Customer Success & Account Management, Channel & PartnershipsAccomplishments: ✅ Double-digit revenue growth in challenging SaaS environments, across new markets, and while selling AI to enterprise buyers✅ Player/Coach role where I personally secured major deals, including one with a large German utility company✅ New partnerships that delivered a 7x ROI for the region✅ 100% customer advocacy across our customers in EMEA
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Vp, Customer Success & Account ManagementQuiq May 2021 - Dec 2022Bozeman, Mt, Us🔹 Customer Success and Account Management leader. Key metrics owned: GRR, NRR, NPS.🔹 Founded Quiq Culture Committee and served as Executive SponsorAccomplishments: ✅ Achieved positive NRR, reaching 107% in Q3 and 126% in Q4 during acquisition transition✅ Successfully expanded the customer success program, introducing key processes to new Quiq customers✅ Maintained an NPS score of 56 during a challenging acquisition and platform migration process
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FounderSuccess In Black Aug 2020 - PresentNew York, UsI founded and run this award-winning platform and community to advance diversity, equity and inclusion in customer successAccomplishments: ✅ Grew community to 5,000+ members across LinkedIn and Slack, building a strong network of talent.✅ Designed and delivered webinars with an average attendance of 120+ participants per session.✅ Secured $175k in funding and sponsorships from major enterprises such as Gainsight and ChurnZero. -
Angel Investor, Startup Advisor, Non-Profit Board MemberVarious Mar 2019 - PresentI'm a nonprofit board member The Conversational Design Institute Foundation, Angel Investor and Startup Advisor.Board Member at The Conversational Design Institute FoundationCDI Foundation is a non-profit organization dedicated to developing design standards for conversational AI Assistants that interface with people via chatbots, voice applications, and in the meta-verse.Angel Investor & Startup AdvisorI invest in pre-seed and seed stage companies across DTC, consumer tech, social / creator economy and B2B SaaS. Recent investments include: 👉 Talea Beer - https://www.taleabeer.com/👉 Mayk.it - https://www.mayk.it/ 👉 Grasshopper - https://www.grasshopperkids.com/👉 Prepared - https://www.prepared911.com/I advise early stage companies like Minerva (a platform for clickable instructions for anything on the internet) and InKindSpace (a platform bridging science and lifestyle for women with cancer) on customer success, customer-led growth, and CX.
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Vice President Of Customer SuccessSnaps (Acquired By Quiq) Mar 2018 - May 2021New York, Ny, UsRe-imagined the Customer Success function and created Conversational Design and Account Management functions.Snaps helps the world’s best brands grow awareness, increase sales and lower customer support costs through conversational AI. We build enterprise automated chat experiences across messaging channels. Accomplishments: ✅ Closed Snaps’ largest contract ever at $600k with a 2-year renewal in Q4 2019.✅ Achieved 105% net revenue retention, marking Snaps' first-ever positive NRR in Q4 2019.✅ Drove a 90% customer renewal rate, delivering $1.8M in contract value and $150k MRR.✅ Improved customer NPS from -25 to 50, significantly boosting customer confidence and satisfaction.✅ Reduced time to launch by 29%, improving customer time-to-value and enhancing overall success metrics. -
Managing Director, Customer ExperienceThe New York Times Jan 2016 - Mar 2018New York, Ny, UsLauched first-ever customer experience capability and team to tie CX investments to subscriber growth and retention.Key accomplishments include: ✅ Established robust CX measurement & analytics framework and proved correlation between 1-point CSAT increase, 3% retention boost, an incremental $4.40 per/subscriber per/year.✅ Introduced first Voice of the Customer (VOC) program with across priority moments on customer journey and implemented VOC communications strategy, including weekly insights shared to Senior Executive team.✅ Launched CX Council of 12 Senior Executives across Newsroom, Marketing, Brand,Product/Tech and Advertising to inspire, educate and track progress on large CX initiatives✅ Led Black@NYT - Employee Resource Group (ERG) -
Adjunct FacultyRutgers Business School Executive Education Mar 2017 - Feb 2018Piscataway, Nj, UsRecruited to develop and deliver coursework for Rutgers Executive Education - Mini-MBA™: Customer-Centric Management certificate program. Courses developed: Voice of the Customer - From Empathy to Action. -
Senior Associate To ManagerPwc Aug 2011 - Jan 2016GbPromoted from Senior Associate within 2 years. Management consultant with a focus on driving customer experience strategy and execution (Telco, Media & Entertainment). Defined the scope and developed innovative approaches for major customer-focused projects for clients across industries. Led and supported new business development (up to $3M). Managed internal PwC and client teams to deliver against budgets and timelines. Hired, trained and coached junior team members. -
Analyst To ConsultantAccenture Jul 2005 - Jun 2009Dublin 2, IeManagement consulting focused on contact center and service organization assessments. Applied qualitative and quantitative methods to analyze industry and client data to develop recommendations. Projects focused on omni-channel contact center process development, agent performance and training, outsourcing evaluations and CRM implementations. -
Country Director - GhanaGood Morning Africa May 2008 - Aug 2008Led on the ground work for social enterprise providing consulting services to small and medium sized Ghanaian entrepreneurial ventures. Hired, trained and managed four Executive Consultants, and nine staff in total. (On sabbatical while at Accenture.)
Ejieme Eromosele Skills
Ejieme Eromosele Education Details
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Nyu Stern School Of BusinessGlobal Business -
Guanghua School Of Management, Peking UniversityInternational Business
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New York UniversityEconomics
Frequently Asked Questions about Ejieme Eromosele
What company does Ejieme Eromosele work for?
Ejieme Eromosele works for Quiq
What is Ejieme Eromosele's role at the current company?
Ejieme Eromosele's current role is Customer-Led Growth Leader | AI for CX Advisor | Top 25 Customer Success Influencer | Advancing Inclusion through Success in Black.
What is Ejieme Eromosele's email address?
Ejieme Eromosele's email address is eb****@****nyu.edu
What is Ejieme Eromosele's direct phone number?
Ejieme Eromosele's direct phone number is +121274*****
What schools did Ejieme Eromosele attend?
Ejieme Eromosele attended Nyu Stern School Of Business, Guanghua School Of Management, Peking University, New York University.
What are some of Ejieme Eromosele's interests?
Ejieme Eromosele has interest in Economic Empowerment.
What skills is Ejieme Eromosele known for?
Ejieme Eromosele has skills like Strategy, Management Consulting, Leadership, Management, Program Management, Customer Success, Software As A Service, Start Ups, Business To Business, Voice Of The Customer, Conversational User Interfaces, Professional Services.
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