- Account management and project scheduling (including planning, scoping requirements gathering, client validation).- Risk analysis and contingency planning- Establishing and nurturing relationships with customers, internal teams, and external suppliers.- Actively seeking ways to optimize delivery, client satisfaction, quality, and profitability- Financial reporting using data analysis tools, Power BI, as well as upkeep of finance systems- Process documentation and knowledge management (for accounts and platforms)- Upkeep of finance systems

- Managing a team of project coordinators across the world.- Able to work remotely, and within multiple timezones (US, Europe & China).- Creating operational policies for a more efficient management of accounts.- Resource coordination & budget monitoring

- Orchestrating the successful delivery of SaaS solutions, ensuring utmost client satisfaction and value realization.- Overseeing end-to-end operations encompassing strategy formulation, process optimization, and cross-functional team management.- Collaborating closely with development and customer success teams to ensure scalable, reliable, and high-value SaaS product offerings.- Crafting and executing strategic initiatives that align operations with long-term organizational objectives, driving growth and market leadership.- Identifying operational inefficiencies and streamlining processes to enhance overall efficiency and cross-departmental collaboration.- Cultivating a dynamic workplace culture that champions innovation, continuous learning, and data-driven decision-making.- Nurturing client relationships through strategic initiatives, fostering trust, and ensuring alignment with evolving client needs.- Proactively engaging in business development efforts, forging partnerships and alliances that expand market reach and influence.

- Main focus on translation, interpreting, subtitling, Editing & tutoring services.- Securing long-term contracts and building partnerships with governmental agencies, private companies and individuals including:• HBO - Vice Media – 2016 – Present• The International Committee of the Red Cross (ICRC) – 2016 – Present• Translators Without Borders (TWB) – 2015 – Present• LinguaPros, Inverness, USA – 2014 – Present• Flory Multilingual Communications, Nigeria – 2014 – Present• RCCG – Everlasting Father Assembly, Leeds – 2013 – 2018• Switalski’s solicitors, Wakefield – 2010 – 2011• RDITS Interpreting & Translation, Huddersfield – 2009 – 2011- Specialisations: social sciences, immigration, public health, current affairs, education, science & legal content.

Started running a non-profit organisation from scratch, working with a team of volunteers. Our focus is on finding trainers and organising events to support entrepreneurs & grow the entrepreneur mindset within the Chester region.

- Main focus on interpreting & tutoring services.- Securing long-term contracts and building partnerships with other language centres such as Cactus Language Training, Chris Polatch Language Courses.- Developing and maintaining an active & international customer-base, mainly in the UK, United States, Nigeria, Egypt and Belgium.

Working as a French Linguist Project Manager at Lifeline Language Services, an ethical, ISO certified translation and interpreting company based in the North West of England, with clients and suppliers across the globe.My role extends to managing internal capacity for a group of project managers, liaising with clients, creating new businesses, planning and forecasting.

- Liaising with European clients (majority French) and suppliers around the world, - Project management, - Proofreading and translating of various documents (press releases, educational materials, medical and marketing texts, legal documents, etc.).

Interpretation services for a specialist team of solicitors and lawyers offering a full range of legal services - both for personal and business purposes. Focus on social sciences and all immigration matters.

- Business development for a fast growing pan-European Company- Recruiting new team members- Sales