Ejiroghene Gloria Ajibade Email & Phone Number

Lekki, Lagos Nigeria

Formulate business strategy with others in the executive teamDesign policies that align with overall strategyImplement efficient processes and standardsCoordinate customer service operations and find ways to ensure customer retentionEnsure compliance with local and international laws (e.g. data protection)Oversee the implementation of technology solutions throughout the organizationManage contracts and relations with customers, vendors, partners and other… Show more Formulate business strategy with others in the executive teamDesign policies that align with overall strategyImplement efficient processes and standardsCoordinate customer service operations and find ways to ensure customer retentionEnsure compliance with local and international laws (e.g. data protection)Oversee the implementation of technology solutions throughout the organizationManage contracts and relations with customers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsOversee expenses and budgeting to help the organization optimize costs and benefitsMentor and motivate teams to achieve productivity and engagementReport on operational performance and suggest improvements Show less

Nigeria

Event planner,manager,customer satisfaction expert

Lagos Island Region

Main Responsibilities:Responsible for account opening and maintenance including both personal and corporate accountsReview clients' accounts documentation in accordance with Bank's standard and regulatory requirementsSet up Customer Profiles and create account/CIF in bank systemWork with other business units (e.g. Compliance, Credit, Risk etc.) to provide feedback on clients account statusFollow up with Relationship Manager on Account opening issuesProvide… Show more Main Responsibilities:Responsible for account opening and maintenance including both personal and corporate accountsReview clients' accounts documentation in accordance with Bank's standard and regulatory requirementsSet up Customer Profiles and create account/CIF in bank systemWork with other business units (e.g. Compliance, Credit, Risk etc.) to provide feedback on clients account statusFollow up with Relationship Manager on Account opening issuesProvide administrative support e.g. documents filing and record keepingTake up ad hoc projects as assigned Show less

Lekki Admiralty Branch Lagos

Assisted customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.Researched and resolved customer problems, acting as the customer liaison between other bank departments… Show more Assisted customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.Researched and resolved customer problems, acting as the customer liaison between other bank departments when necessary.Cross-sold bank products and services based on customer needs in accordance with the banks’ program standards.Update the system with messages regarding ATM/debit cards and service charge rebates.Performed customer requested research, including printing statement and check copies.Input, maintain and/ or delete ATM and debit cards within system.Transfer funds to cover customer overdrafts as directed by bank operations.Contacted customers to notify them that check orders and/or debit cards are ready to pick up at the bank.Distributed to customers and properly log all “hold statements” and check orders held by the bank.Acted as backup to the switchboard operator, ATM/debit card coordinator and safe deposit vault attendant.Escorted appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.Monitorer the “bad address” report and attempt to track down customers and obtain updated information.Assisted the operations processing specialist by verifying the accuracy of document images.Opened set timers and closed the safe deposit vault utilizing dual control.Contacted customers to obtain necessary signatures on items with missing or irregular signatures.Maintained the bank’s files for currency transaction reports, customer safekeeping receipts, etc Show less

Gombe, Nigeria

Presenter Corpers Forum.Tailored all topics towards the impact of corpers on the society and vice versal.Networked with resource persons in the society as resource persons.Raised sponsorship from the community.

Researching topics and background information for items to be featured on the programme; Planning and Rehearsing shows; writing, and sometimes memorising, scripts; liaising with other members of the production and technical team/s.During the broadcast, I may be involved in: introducing and hosting programmes; interviewing guests in the studio, by telephone or on location; playing music; reading short news, traffic, sport or weather… Show more Researching topics and background information for items to be featured on the programme; Planning and Rehearsing shows; writing, and sometimes memorising, scripts; liaising with other members of the production and technical team/s.During the broadcast, I may be involved in: introducing and hosting programmes; interviewing guests in the studio, by telephone or on location; playing music; reading short news, traffic, sport or weather reports; reviewing books, films, music or newspapers; providing links between programmes; either reading from a script and/or autocue, or improvising; keeping the programme running to schedule - responding positively and quickly to problems or changes, and improvising where necessary; keeping in contact with the director and production team in the studio gallery, via ear-piece link.After the broadcast, presenter is involved in meeting with the production crew to assess/review the broadcast and plan the next broadcast. Show less

Complete required 10 hours of tutor training (first semester only).Check your file every day that you are campus for new assignments and announcementsContact assigned students within two days of receiving the assignment.Be punctual for all scheduled tutoring sessions

Learning the operational procedures for the store as a management trainee, and then I supervise others as they complete these same tasks in a thorough and timely manner. I ensure that banking transactions, daily paperwork, and company reports are completed accurately and on time. General maintenance, cleanliness, facility safety, and opening and closing procedures are also my responsibility. In my role as a management trainee, I also assume complete responsibility for the store in the store… Show more Learning the operational procedures for the store as a management trainee, and then I supervise others as they complete these same tasks in a thorough and timely manner. I ensure that banking transactions, daily paperwork, and company reports are completed accurately and on time. General maintenance, cleanliness, facility safety, and opening and closing procedures are also my responsibility. In my role as a management trainee, I also assume complete responsibility for the store in the store manager's absence Show less

Advanced Business Management Training Certification, Business Management And Entrepreneurship

Activities and Societies: INTERNSHIP

B.A; S.A, Languages And Linguistics; French; 2010

OTHER EDUCATIONAL INVOLVEMENTS Entrepreneurship development workshop

Certificate, Information Technology