∆ Provide efficient desktop support services in line with agreed SLAs. ∆ Execute IT Innovation Rollouts and delivery. ∆ Execute Preventive Maintenance and IT services improvement initiatives on IT Devices and Systems. ∆ Execute IT Asset Inventory and Management. ∆ Monitoring service delivery performance metrics. ∆ Provide Support service to the BOs under my coverage.∆ Ensure power continuity, systems uptime in coverage areas.∆ Ensure maximum uptime of all ATM… Show more ∆ Provide efficient desktop support services in line with agreed SLAs. ∆ Execute IT Innovation Rollouts and delivery. ∆ Execute Preventive Maintenance and IT services improvement initiatives on IT Devices and Systems. ∆ Execute IT Asset Inventory and Management. ∆ Monitoring service delivery performance metrics. ∆ Provide Support service to the BOs under my coverage.∆ Ensure power continuity, systems uptime in coverage areas.∆ Ensure maximum uptime of all ATM machines in the coverage region.∆ Support the UBA staff in all systems related issues (Hardware and Software)∆ Configuration of Routers/Switches with IT Network team.∆ Installations/configurations of newly deployed software system applications.∆ Installations/configurations of newly deployed Hardware such as Computer systems, Office printers, Deposit printers, ATM card printers, Cheque scanners, BVN enrolment machines etc. Show less

1) Timely installation/Configuration of software on ATM machines.2) Training the ATM custodians on the operation of ATM machines.3) Monitoring and providing performance reports on the ATMs of the region at branch level to the management.4) Attending and repairing of ATM issues.5) Ensuring timely deployment of ATM machines, Inverter, Vsat etc.6) Arranging and supervision of ATM relocations and deployment.7) Prompt escalation of challenges and other ATM related issues