Edgar Joseph Marcelo

Edgar Joseph Marcelo Email and Phone Number

Tier One Customer Support Specialist @ ThriveCart
Calabarzon, Philippines
Edgar Joseph Marcelo's Location
Calabarzon, Philippines, Philippines
Edgar Joseph Marcelo's Contact Details

Edgar Joseph Marcelo work email

Edgar Joseph Marcelo personal email

n/a
About Edgar Joseph Marcelo

Edgar Joseph Marcelo is a Tier One Customer Support Specialist at ThriveCart. He possess expertise in coreldraw, photo and video editing, logo design, team management, leadership and interpersonal skills and 4 more skills.

Edgar Joseph Marcelo's Current Company Details
ThriveCart

Thrivecart

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Tier One Customer Support Specialist
Calabarzon, Philippines
Website:
thrivecart.com
Employees:
40
Edgar Joseph Marcelo Work Experience Details
  • Thrivecart
    Tier One Customer Support Specialist
    Thrivecart
    Calabarzon, Philippines
    View
  • Corel Corporation
    Technical Product Support Specialist
    Corel Corporation Apr 2016 - Nov 2024
    Philippines
    - manages email queues- handles customer escalations via email/chat- handles customer account issues- does remotes desktop assistance for installation issues
    View
  • Hewlett Packard Enterprise (Bps - Corel Account)
    Team Lead
    Hewlett Packard Enterprise (Bps - Corel Account) Jun 2015 - Mar 2016
    4F Two World Square, Upper Mckinley Road Mckinley Hill Cyberpark, Taguig City
    - leads and oversees the team and agents- manages email queues- handles customer escalations- does product training for agents- conducts bi-weekly/monthly team meetings- does annual evaluation of agents- manages leave approvals of team members- manages team schedule- does weekly, monthly and annual performance evaluations
    View
  • Corel Corporation
    Supervisory Specialist
    Corel Corporation Dec 2012 - May 2015
    5F Coherco Corp. Center 116 V.A. Rufino St., Legaspi Village, Makati City
    - leads and oversee team and agents- manage chat and email queues- handle customer escalations- conducts new hire interview and screening- does software beta testing- does product training for agents- conducts bi-weekly/monthly team meetings- does QA evaluation for email- does annual evaluation of agents- manages leave approvals of team members- manages team schedule - does quarterly and annual performance evaluations
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  • Corel Corporation
    Product Support Specialist
    Corel Corporation May 2011 - Nov 2012
    5F Coherco Corp. Center 116 V.A. Rufino St., Legaspi Village, Makati City
    - chat support agent- level 2 support agent- subject matter expert for some of the software we support- handle multiple chats (3 to 8 chats per hour)- handles escalation chat and emails- does software beta testing- does product training for agents- appointed as Point of Contact (POC) or Officer in Charge (OIC) for the night shift whenever the supervisor/team lead is not present- handles escalation calls from the phone team
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  • Corel Corporation
    Product Support Specialist
    Corel Corporation Jul 2009 - Apr 2011
    - chat support agent- subject matter expert for some of the software we support- handle multiple chats (3 to 8 chats per hour)- appointed as Point of Contact (POC) or Officer in Charge (OIC) for the night shift whenever the supervisor/team lead is not present
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  • Corel Corporation
    Technical Support Engineer
    Corel Corporation Aug 2007 - Jun 2009
    - email Support agent- handles multiple cases regarding customer issues with the software we support- troubleshoot error and provide fixes for the software we support
    View

Edgar Joseph Marcelo Skills

Coreldraw Photo And Video Editing Logo Design Team Management Leadership And Interpersonal Skills Photography Web Design Web Development Graphic Design

Edgar Joseph Marcelo Education Details

Frequently Asked Questions about Edgar Joseph Marcelo

What company does Edgar Joseph Marcelo work for?

Edgar Joseph Marcelo works for Thrivecart

What is Edgar Joseph Marcelo's role at the current company?

Edgar Joseph Marcelo's current role is Tier One Customer Support Specialist.

What is Edgar Joseph Marcelo's email address?

Edgar Joseph Marcelo's email address is ed****@****rel.com

What schools did Edgar Joseph Marcelo attend?

Edgar Joseph Marcelo attended Don Bosco Technical College, Mandaluyong, Actma (Advanced Competencies Technological Manpower Academy, De La Salle University, Don Bosco Technical College, Mandaluyong.

What skills is Edgar Joseph Marcelo known for?

Edgar Joseph Marcelo has skills like Coreldraw, Photo And Video Editing, Logo Design, Team Management, Leadership And Interpersonal Skills, Photography, Web Design, Web Development, Graphic Design.

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