AeroLeads people directory · profile
Edgar Joseph Marcelo Email & Phone Number
Tier One Customer Support Specialist
at
ThriveCart
1 work email found
@corel.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Tier One Customer Support Specialist
Location
Calabarzon, Philippines
Company size
Who is Edgar Joseph Marcelo? Overview
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Quick answer
Edgar Joseph Marcelo is listed as Tier One Customer Support Specialist at ThriveCart, a with 40 employees, based in Calabarzon, Philippines. AeroLeads shows a work email signal at corel.com and a matched LinkedIn profile for Edgar Joseph Marcelo.
Edgar Joseph Marcelo previously worked as Technical Product Support Specialist at Corel Corporation and Team Lead at Hewlett Packard Enterprise (Bps - Corel Account). Edgar Joseph Marcelo holds Bachelor'S Degree, Computer Engineering from Don Bosco Technical College, Mandaluyong.
Company email context
Email format at ThriveCart
This section adds company-level context without repeating Edgar Joseph Marcelo's masked contact details.
emarcelo@corel.com
76% confidence
AeroLeads found 1 current-domain work email signal for Edgar Joseph Marcelo. Compare company email patterns before reaching out.
Profile bio
About Edgar Joseph Marcelo
Edgar Joseph Marcelo is a Tier One Customer Support Specialist at ThriveCart. He possess expertise in coreldraw, photo and video editing, logo design, team management, leadership and interpersonal skills and 4 more skills.
Listed skills include Coreldraw, Photo And Video Editing, Logo Design, Team Management, and 5 others.
Current workplace
Edgar Joseph Marcelo's current company
Company context helps verify the profile and gives searchers a useful next step.
Thrivecart
7 roles
Edgar Joseph Marcelo work experience
A career timeline built from the work history available for this profile.
Technical Product Support Specialist
- manages email queues- handles customer escalations via email/chat- handles customer account issues- does remotes desktop assistance for installation issues
Apr 2016 - Nov 2024
Team Lead
- leads and oversees the team and agents- manages email queues- handles customer escalations- does product training for agents- conducts bi-weekly/monthly team meetings- does annual evaluation of agents- manages leave approvals of team members- manages team schedule- does weekly, monthly and annual performance evaluations
Jun 2015 - Mar 2016
Supervisory Specialist
- leads and oversee team and agents- manage chat and email queues- handle customer escalations- conducts new hire interview and screening- does software beta testing- does product training for agents- conducts bi-weekly/monthly team meetings- does QA evaluation for email- does annual evaluation of agents- manages leave approvals of team members- manages team schedule - does quarterly and annual performance evaluations
Dec 2012 - May 2015
Product Support Specialist
- chat support agent- level 2 support agent- subject matter expert for some of the software we support- handle multiple chats (3 to 8 chats per hour)- handles escalation chat and emails- does software beta testing- does product training for agents- appointed as Point of Contact (POC) or Officer in Charge (OIC) for the night shift whenever the supervisor/team lead is not present- handles escalation calls from the phone team
May 2011 - Nov 2012
Product Support Specialist
- chat support agent- subject matter expert for some of the software we support- handle multiple chats (3 to 8 chats per hour)- appointed as Point of Contact (POC) or Officer in Charge (OIC) for the night shift whenever the supervisor/team lead is not present
Jul 2009 - Apr 2011
Technical Support Engineer
- email Support agent- handles multiple cases regarding customer issues with the software we support- troubleshoot error and provide fixes for the software we support
Aug 2007 - Jun 2009
4 education records
Edgar Joseph Marcelo education
Bachelor'S Degree, Computer Engineering
Web Design And Development, Web Page, Digital/Multimedia And Information Resources Design
Actma (Advanced Competencies Technological Manpower Academy
Short-Term Course, Oral Communication
High School
FAQ
Frequently asked questions about Edgar Joseph Marcelo
Quick answers generated from the profile data available on this page.
What company does Edgar Joseph Marcelo work for?
Edgar Joseph Marcelo works for ThriveCart.
What is Edgar Joseph Marcelo's role at ThriveCart?
Edgar Joseph Marcelo is listed as Tier One Customer Support Specialist at ThriveCart.
What is Edgar Joseph Marcelo's email address?
AeroLeads has found 1 work email signal at @corel.com for Edgar Joseph Marcelo at ThriveCart.
Where is Edgar Joseph Marcelo based?
Edgar Joseph Marcelo is based in Calabarzon, Philippines while working with ThriveCart.
What companies has Edgar Joseph Marcelo worked for?
Edgar Joseph Marcelo has worked for Thrivecart, Corel Corporation, and Hewlett Packard Enterprise (Bps - Corel Account).
How can I contact Edgar Joseph Marcelo?
You can use AeroLeads to view verified contact signals for Edgar Joseph Marcelo at ThriveCart, including work email, phone, and LinkedIn data when available.
What schools did Edgar Joseph Marcelo attend?
Edgar Joseph Marcelo holds Bachelor'S Degree, Computer Engineering from Don Bosco Technical College, Mandaluyong.
What skills is Edgar Joseph Marcelo known for?
Edgar Joseph Marcelo is listed with skills including Coreldraw, Photo And Video Editing, Logo Design, Team Management, Leadership And Interpersonal Skills, Photography, Web Design, and Web Development.
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