Ej Matregrano Email & Phone Number

Orlando, Florida

Responsible for leading and managing the overall operations and profitability of 11 Regional Sales Centers and over $70M annual revenue spanning from Florida, Alabama and Georgia. -Represent GEMAIRE as a leader in the industry ensuring maximum sales, profitability and operational function. -Provide instruction, training and guidance to the operations of Sales Centers; including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel. Manage, motivate, measure and increase production of the Region. -Educate Sales Center Managers on inventory management performance topics as associated to cycle count variances, scrapped inventory, pending warranty items, IOT shipments, reserved sales orders passed time limit, fillable backorders, negative on-hand items and bin location management. -Support implementation of any new or modified products, policies and procedures issued by corporate departments and/or Division President.-Manage capital expenditure requests as related to bids on jobs and/or merchandise to purchase.-Review weekly reports on action slow and damaged inventory performance with Regional and Sales Center Managers.-Conduct training meetings/conference calls with all Regional and Sales Center Managers to review current topics and/or issues as they relate to the Centers; coordinate with the Division President to prepare and conduct annual managerial training conferences.-Regularly attend Regional Sales meetings to keep abreast of current sales initiatives; ride with Regional and Territory Sales Managers while visiting customers to review and resolve any operational topics and/or issues.-Work with Division President on the selection of new Sales Center locations and remodels.

Orlando, Florida

The Regional Manager, Operations is responsible for planning, leading, organizing and executing operations to maximize productivity while meeting all CIOX Health, client, and regulatory service requirements This position focuses on customer service, growing, strengthening and retaining client relationships while providing guidance and leadership for regional associates. •Implement industry best practices to maximize productivity as measured by correctly completed medical information request.•Establish site, team, and individual performance objectives to include productivity, quality, and customer satisfaction•Create, and manage multiple full-service or clinic route accounts within the district.•Demonstrates a solid understanding of the meaningful operational metrics and utilizes this information to manage book of business.•Monitors monthly franchise financial statements•Works with the field supervisors and staff to achieve desired results on expenditures, productivity, and volume.•Coordinates with Sales & Account Management to introduce and market new products and services•Recruits and hires competent, qualified team commensurate with defined job responsibilities•Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually.•Troubleshoot equipment issues and work with Help Desk to resolve all escalated matters.•Carries out responsibilities in accordance with CIOX Health policies and procedures and applicable regulations, including HIPAA, state/federal regulations related to operations, and labor regulations•Coordinates with Sales/Account Management to conduct monthly customer account review meetings in person with all franchise accounts, ensuring needs are met, if not exceeded.•Reviews HIM Director's assessment of account performance and employee performance.•Responds to concerns in a timely and professional manner.

Miami/Fort Lauderdale Area

In my recent capacity as Operations Manager at Iron Mountain, I was responsible for an overall budget of $4.2M. My leadership responsibilities included two 24-hour facilities/warehouses and several teams to include:- Operations - Transportation - Release of Information- Data Entry- Performance Management- Project Management- Account Management- Budget Management - Human Resource related tasks within my teams. - Succession Planning- Mentoring- Team Building- Event Planning- Cross-Functional Oversight- Business Continuity- Safety- SecurityI became proficient with 5S, Kaizen and Six-Sigma by analyzing processes, observing workflow, identifying barriers and implementing new processes to increase productivity. In addition, I held extra duties as the Business Continuity Manager for the entire Sun Coast Territory (South Florida, Tampa, Orlando and Puerto Rico) and as Security Advocate for the South Florida and Puerto Rico markets.

Homestead Air Reserve Base, Florida

2010 - 2014 (Reservist; First Sergeant & IRR)Principal advisor to the Commander on all issues related to the enlisted force of the squadron. Exercises general supervision over assigned enlisted personnel. 1999 - 2009 (Reservist; Behavioral Health Technician)Managed the Base Drug Testing Program and Behavioral Health Department operations for all personnel assigned on base. Interacted with Base Commander and Executive Management Committee. 1987 - 1996 (Active Duty; Behavioral Health Technician)Managed the day-to-day operations for the FAP including $500K annual budget, HR matters, customer relations, case management and crisis intervention. Supervised 12 enlistees and nine civilian personnel. Assisted Family Advocacy Officer in the hiring of the Government and Contract personnel. Ensured compliance with Air Force regulations and state statutes.

Masters Of Business Administration, Health/Health Care Administration/Management

Received a Master's in Business Administration specializing in Healthcare Management. 3.90 GPA

Bachelor Of Applied Science (B.A.Sc.), Criminal Justice

Received a Bachelor's in Criminal Justice. 3.14 GPA