Erik Jost Email & Phone Number

Plano, Texas, Us

Erik leads the development of the horizontal Modern Workplace practice, formulates solutions and go-to-market strategies. His responsibilities encompass a broad spectrum of services, including Customer Experience (CX), Unified Communications as a Service (UCaaS), Audio Visual, and Digital Workplace scope covering Service Desk, Field Services, and Modern Ecosystem Management. Erik places a strong emphasis on driving innovation through Automation and Generative AI.

Southlake, Texas, Us

Bangalore, Karnataka, In

Bangalore, Karnataka, In

Responsible for end-to-end delivery, optimization, and digital transformation of all North American Digital workplace clients. Focused on areas such as pre-sales sizing and deliverability to new clients, profitability measures, customer satisfaction, headcount right sizing, technology transformation, cloud migration, and overall delivery maturity. Services included service desk, contact center, field services, end user services, mobility services, digital and user experience, and organizational change management. Technology optimizations included Microsoft M365, Configuration Manager (SCCM/ Intune), VMware, Nexthink, Cisco, Zoom, Qualtrics, AWS, Azure, Business Intelligence tools, and DEX Scoring.

London, England, Gb

Responsible for global corporate strategy, product strategy, customer experience, thought leadership, and internal cross-functional alignment. Responsible for executive alignment with the customer base for client retention and product feedback. Responsible for the establishment and management of technical alliances, for strategic growth.

Plano, Texas, Us

Responsible for portfolio and product management, go-to-market strategy, analyst relations, and overall business performance of Dynamic Workplace offering. Recruited and led a team of offering specialists with roles from sales to technical development.

Plano, Texas, Us

Responsible for end-to-end innovation strategy, go-to-market portfolio development, service transformation, and industry alignment of Digital Workplace practice. Lead organizational change towards improved customer experience focused on innovation and partnership.

Thousand Oaks, Ca, Us

Responsible for enterprise delivery of End User Technology services. Inclusive of Device as a Service(PC, Mac, Mobile) , Print, Remote Access, Desktop Management, Software and Application Management, and Device Strategy. Leads IS Architecture Practice for Next Generation Workplace and Next Generation Labs. Leads innovation work stream modernizing device management services, move to cloud, crowd sourced, and provisioned devices. Building AI powered end to end device healing, anomaly detection, and automated testing platforms.

Wall, New Jersey, Us

As a Principal in Digital Workplace and Collaboration, Erik analyzes and develops long term roadmap & technology architecture recommendations. This includes in-depth analysis of business process, TCO and ROI for mobility, work force trends, and bleeding edge technology. Erik is charged with leading Yorktel’s largest commercial onsite engagement across multiple countries and disciplines.He has over a decade of industry experience, spanning the Department of Defense IT and operational leadership with Fortune 500 companies. His roles have taken him to the forefront of technology, where unified communications converge. Erik’s technical skillsets include unified communications platform evaluation and proof of concept deployment, virtualization & infrastructure management, next gen. technologies, mobility concepts centered on workforce productivity, and resource management enhancements.

Wall, New Jersey, Us

Responsible for direct client interface to provide strategic guidance on new and emerging audio visual and collaborative technologies, services, and vendor offerings.Delivery of enterprise class unified communications and collaboration solutions that are designed to fit unique client ecosystems.

Wall, New Jersey, Us

Responsible for direct client interface to provide strategic guidance on new and emerging audio visual technologies, services, and vendor offerings. Acts as liaison between internal organizations and the client to ensure that strategies and standards are being followed and administered across service delivery towers.

Wall, New Jersey, Us

Responsible for management of global onsite operations supporting Amgen’s audio visual (A/V) requirements. This includes three functional towers of support including technical and customer support, live event coordination and execution, and all phases of maintenance. Responsible for producing metrics and standardized reporting for team activates.

Wall, New Jersey, Us

Responsible for the management of multiple teams providing engineering, fabrication, quality control, installation, and quality acceptance of projects.

Wall, New Jersey, Us

Managed multiple concurrent production projects, ensuring detail oriented work was completed correctly and above industry standard. Developed and optimized processes allowing for cost reduction.

Wall, New Jersey, Us

Oversaw teams performing A/V installations at various customer locations; acted as on-site project management liaison. Responsible for overall client delivery and customer satisfaction.

Manassas, Virginia, Us

Responsible for technical customer support of the Common Logistics Command and Control System (CLC2S), which provided military organizations logistical tracking, organization, and support. Required to perform server configuration, patching, data upload, and upkeep.

Washington, Dc, Us

Responsible for all aspects of network administration, including desktop support, router and switch configuration, mobile device support, Microsoft Exchange, Active Directory, and Web Server administration. Additionally assigned to a collaboration technologies task force for the unit, including Video Teleconferencing (VTC), Radio Frequency Identification(RFID), satellite tracking, Battle Field Composition Software, Command and Control Software, and Operation Center design and build out.