Eric Jostad Email & Phone Number

United States

• Delivers excellent core standard services to customers through providing diligent, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs. • Ensures proper triage, escalation, and effective resolution of all client inquires, while providing relevant information, and making recommendations. • Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services; ensures Service Level and Operational Level agreements are met. • Handles open cases to ensure problem resolution in the shortest amount of time, while keeping clients regularly advised of status and anticipated resolution date, with a high emphasis on quality.• Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals. • Works cross-functionally with other TriNet colleagues to deliver exceptional customer services, build cohesive interdepartmental relationships, and coordinate support from other internal teams.• Serves as a key contributor within the preferred service model, alerting the organization to key internal and/or external business issues (such as constantly evolving regulatory compliance requirements) and trends that affect business results, and providing training and mentoring to existing and new colleagues. • Documents all customer interactions in the CRM system. • Other projects and responsibilities as designated by leadership.

Stayton, Oregon, United States

As a successful Warranty Coordinator with Jeld-Wen, Inc, was responsible for interfacing with dozens of customers daily and ensuring a positive experience with at-minimum satisfactory results. This was accomplished by striving for a complete understanding of the warranty claim process, the supplemental systems required to manage claims and perform day-to-day tasks, the various applicable warranties, and all product lines within the vinyl material vertical. With this understanding I was able to both honor Jeld-Wen's commitment to its customers as well as maintain its interests.

Maitland, Florida

• Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training with ADP human capital management software as needed.• Effectively handle all client inquires with quality and within the established service level agreements by resolving issues related to features, functionality and client knowledge.• Contact and work with high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.• Assist in the creation and implementation of new processes and procedures.• Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, etc.

Maitland, Florida

• Provide expert support and respond to inquiries regarding ADP products via phone and email.• Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist on the use of ADP products and systems.• Follow up and follow through throughout new projects, requests, and cases.• Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions.

Maitland, Florida Area

• Manage, retain, and maintain a book of customer accounts (account base provided).• Maintain revenue through proactive outbound phone calls to assigned accounts.• Ensure retention by building and maintaining relationships with key decision makers.• Maintain each customer’s current spend and actively prevent customer and account attrition.• Over the phone engagement with customers to uncover and win new opportunities and discuss promotions and/or campaigns.• Leverage key partners to maintain overall sales in all categories.• Meet activity goals and metrics per day (including outbound dials, sell time, and unique live contacts).• Manage pipeline to identify opportunities and convert those opportunities to bring in sales.• Sell Staples membership programs.• Special projects as requested.

Orlando, Florida Area

As a Logistics Account Executive (LAE) for Total Quality Logistics, my primary function is to exceed the customer's expectations at all times and handle their transportation requirements from the moment of pickup until delivery, twenty-four hours a day, seven days a week, three hundred and sixty-five days a year. I do so by Pledging integrity, Exceeding my customers expectations, Recognizing the value of teamwork, and Being forthright about conflict. Responsibilities include: • Find and establish intelligent and profitable business opportunities by researching and qualifying leads, selling third party logistics capabilities (primarily Truckload, LTL, and Intermodal) through cold calling and email strategies. • Negotiate and otherwise deal with network of carriers to haul clients freight. • Provide easy and convenient communication updates to customer throughout transaction, and coordinating pick up and delivery with all relevant parties. • Work with customers and carriers alike to resolve issues. • Work with team leaders and colleagues to develop the most cost effective transportation plan for prospects and existing customers based on TQL sales cycles and execute plan. • Continuously grow and develop book of business through further understanding of old accounts and acquisition of new accounts.

Orlando, Florida Area

As an associate of Tilly's, I would not only greet customers as they walked through our doors, but also work to ensure each visit was pleasant and meaningful. This would be done with a walk through of the store and genuine one-on-one communication to hopefully build a tailored experience. Aside customer interactions, I would also cashier/handle money as well as maintain the stores overall presentation to our customer base.

Heathrow, Florida Area

As an Account Services Intern, my prime duties were to assist various Account Executives with their real world client tasks (Search Engine Optimization advancement, website copy editing, etc.) and overall business development.

Orlando, Florida Area

As an extern copywriter, I was given a large amount of autonomy to create new and interesting radio advertisements for all of the agencies clients. After editing and review from senior copywriters and management, a good amount were cleared for airing. For examples of my aired work, please email me at eric.jostad@outlook.com.

Orlando, Florida Area

While a member of the Party City scene, I would not only greet customers as they walked through our doors, but also work to ensure each visit was pleasant and meaningful. This would be done with walk through of the store and genuine one-on-one communication to hopefully build a fun and interesting experience. Aside customer interactions, I would also cashier/handle money as well as maintain the stores overall presentation to our customer base.

Orlando, Florida Area

As a team member for It'Sugar, I would regularly assist any on-floor customers with questions related to the sugary products and attempt to deliver an utterly delightful experience with each visit. When not dealing directly with the customer, I would assist with restocking and maintaining store cleanliness'.

Hollywood, Florida Area

Who can forget their first job? As the name implies, for my summer after High School and right before college, I was a counselor at the local YMCA and dealt with children of various ages during the workday - games and snacks aplenty! It was a good time.

Bootcamp Certificate In Full Stack Web Development, Web Page, Digital/Multimedia And Information Resources Design

A 24 week program that is designed to cover front end and back end technologies using real-world, project-based examples. With this.

Bachelor Of Arts (B.A.), Radio And Television

Activities and Societies: Tau Kappa Epsilon, Sigma Alpha Pi Radio-Television Generalist Track: This track is designed for students who.

Minor, Anthropology

Activities and Societies: Tau Kappa Epsilon, The National Society of Leadership and Success (Sigma Alpha Pie) The Anthropology minor.

High School Diploma

Activities and Societies: Drama Club, Marine Magnet Program