Ernesto Perez Email & Phone Number

Dallas-Fort Worth Metroplex

Manage the teams responsible for maintaining high quality of data for the streaming meter panel, creating and implementing processes for the team to assist other Regional Operation Center teams meet goals and commitments and for the ordering and delivery of specific mailings for field operations. Responsible for creating processes and training utilized by field operations to perform maintenance and verify the accuracy of the streaming meter.

Arlington, Texas, United States

In addition to regular PRS work, responsible for providing support to all other Panel Relations Specialists and Panel Managers in West Region (and all others in the West ROC in a limited capacity) by providing feedback on progress and work completed, answering questions, assisting with special projects, creating/updating spreadsheets used to complete and track work, and communicating feedback to and from managers in both the ROC and Field.

Arlington, Texas, United States

• Primary customer service contact, addressing household concerns, questions, and ensuring long-term and accurate usage and placement of equipment• Build solid, productive cooperator relationships through positive communication• Serve as liaison between office, Nielsen Reps and households • Collect and analyze data, providing feedback to households • Collect and maintain demographic and device information via outbound and inbound calls to ensure quality of the data.• Conduct training and coaching for homes and ability to identify when resources are needed for an in person visit to a household to address performance or proper code reader placement• Assist panelist through live support chat for website• Effective use of recruitment resources and ability to present full disclosure of participation guidelines