- Identify the key outcomes for customers, primarily the impact to job attainment and/or educational placement.- Create QBR and annual reports that demonstrate the value creation unique for each customer.-Deliver on 90%+ annual subscription renewals, maximizing clients' success with products and attainment of clients' desired outcomes.- Manage customer relationships and become a trusted advisor for customers.- Improve on business metrics to measure TRANSFR’s impact, NPS, training likeability, and other metrics to provide TRANSFR with insight into the health of its customers relationships.

Courses Instructed:-Career Pathways to Leadership in Higher Education-Collegiate Student Retention and Persistence-Career and Life Planning-Fundamentals of Active Learning-Academic Skills for College-First Year Experience

Facilitate the recruitment of faculty, staff, and academic administrators by providing information about work-life balance during the search process. Additionally, I provide candidates with confidential opportunities to discuss various work-life issues, including partner employment opportunities, childcare issues, and medical resources.

Supervise the day-to-day operations of the Career Development Unit. Developed training guides, diversity initiatives, and promotes engagement between students, faculty, staff, and companies. Oversee the Career Education component of the Career Center.

Provided academic advising for 370+ students, per semester. Demonstrated professionalism and customer service with various students and parents to meet needs and provide solutions to problems.

Career and Professional Development Consulting Services-Relationship developer that assists clients with identifying career paths and providing career development training to ensure employment. -Corporate trainer that assists companies with talent management training that include recruiting and professional development. -People Developer that specializes in Professional Development Workshops.

Supervised a clinical team to provide case management and mental health therapy for clients.

Facilitated student development in a supportive and informative environment.