I work on the AI part of the new Meta Smartglasses

Solving the Great Pivot for underemployed university faculty.

-- Led the iterative development of fine-tuned/custom LLMs for clients including Topic-Modeling, Named Entity Recognition, Sentiment Analysis for downstream services including Entity Recognition, Text Classification, Summarization, and Customer Support--Led a team of developers in the design and delivery of AI-driven solutions including a resume generator and chatbots with ChatGPT APIs and Dialogflow to train RLHF models for optimized NER, Intent Classification, and Sentiment Analysis-- Oversaw the incubation-to-deployment of voice and chatbots for multiple SMBs and non-profits translating tech to business strategy-- Presented market and user research to clients, micro-services we offer, NLP integrations, and the value add of chatbots in non-technical terms-- Founded a Conversational AI company leveraging my expertise building and training NLP models for B2B and B2C solutions

-- Managed multiple simultaneous programs for the Search Platforms TPgM org serving +20 teams including code reviews, customer-intake process, DevRel outreach, bootcamps, and internal training resources-- Drove collaboration, comms, and OKRs for multiple teams to deliver a company-wide bootcamp for +300 engineers quarterly in Google Search-- Scaled the operational infrastructure for Cloud Business Communications across 4 continents by onboarding and tracking progress of offshore teams, workload balancing meeting SLAs by 95%-- Improved tooling and analytics as the Operations lead for Google Business Cloud in collaboration with Eng, Product, Biz Dev, and Global Sales-- Owned the end-to-end launch of 120+ service providers reaching 5M calls/day using the new Google Verified Calls APIs meeting our SLAs by 95%-- Improved tooling, processing, and analytics as the Operations team lead in XFN collaboration with Eng, Product, UX, Biz Dev, and Global Sales-- Scaled the operational infrastructure for G Business Communications across 4 continents by providing localization & technical guidance -- Led the Operations team in XFN collaboration with Eng, Product, Business Development to improve tools, processes, and data analytics-- Provided technical guidance to scale the operational infrastructure for Google Rich Business Messaging, and Voice Ops & Support

-- Improved avatar design & UX for the Metaverse by leading & training 4 teams of 24 QA testers for the most successful VR device launch of 2018 -- Ran point on my QA team's sprints, task assignment, workload balancing, bug bashes, and communicated to dev teams feature and bug priorities in our task management system. -- Negotiated asset inventory and allocation with internal partners for a team of 20 QA testers -- Optimized workflows for the QA team using NLP methods e.g. tagging, annotating >3000 test cases-- Increased org productivity by designing the training docs for >200 testers-- Evangelized our org’s high QA standards to XFN teams via daily/weekly reports to key stakeholders

-- Increased enrollment by 75% designing and deploying an online curriculum with interactive web-based modules using state-of-the-art digital native instructional tools-- Onboarded fully remote instructors and adult learners on the learner journey via the LMS and online activity modules and activities -- Mentored graduate students in leveraging corpus analytic tools of Arabic -- Owned the end-to-end implementation of the technical infrastructure for 8 online Arabic courses for a global audience using Agile framework

-- Built and scaled the Arabic language program to meet the growing needs of the Modern Languages Dept by developing coursework, hiring, and guiding faculty-- Raised enrollment by 140% via public talks, 6 new and 6 revised courses-- Exceeded program service requirements by mentoring faculty, developing interdisciplinary programs, and increasing department funds by 120%

-- Collaborated with six instructors to design assessments, syllabi, administer grades via LMS-- Delivered course content and collaborated with 6 instructors to design instructional material & syllabi-- Developed, designed, and demoed interactive web-based tutorials for language instructors in Adobe Flash