Eric Roop Email & Phone Number

Austin, Texas, US

Austin, Texas, US

Austin, TX, US

• Develop and implement departmental policy and procedures in conjunction with the department Director and CCO.
• Review and improve upon loan administration department processes and procedureson an ongoing basis.
• Loan Lead on Conversion task force with regards to imaging system conversion. Tasked with guiding transition between systems, as well as training users upon conversion.
• Provide daily support to the Chief Lending Officer and remotely support the CommercialLoan Officer in the Dallas market.
• Collect various financial and corporate documents from clients, as needed for newloans, loan renewals, and ongoing tracking.
• Submit requests for required documentation, such as credit reports, UCC searches, titlecommitments, flood certificates, environmental assessments, etc.

Austin, TX, US

• Provided daily support to the Commercial Market President and Commercial LoanOfficers within the Austin market as well as remote assistance of Officers outside ofAustin market.
• Collected various financial & corporate documents from clients, as needed for newloans, loan renewals, and ongoing tracking.
• Submitted requests for required documentation, such as credit reports, UCC searches,title commitments, flood certificates, environmental assessments, etc.
• Provided client servicing with regards to general loan banking functions, includingaccount maintenance; draws; pay downs; statement requests; etc.
• Prime coordinator of the loan process from beginning to end, including ordering ofsupporting documentation, coordinating loan closings, and tracking/resolving loanexceptions.
• Complied with federal and state regulations, in addition to internal policies, whichminimally include Bank Secrecy Act, Privacy and General Discrimination, CommunityReinvestment Act, Bank Security, and loan policies.

Schaumburg, IL, US

• Maintained and managed a book of business in conjunction with commercial lender, as well as developed credit information for use by the commercial banker in making lending decisions.
• Maintained relationships with clients as the primary point of contact and communicated with other departments as necessary to resolve customer inquiries & problems.
• Provided client servicing with regards to general banking functions, including account openings; stop payments; account maintenance; account transfers; draws; pay downs; ACH transactions; check orders; wire transfers.
• Assessed and performed ongoing reviews of clients’ treasury management needs, which included discussing options and implementing solutions as well as cross-selling other products and services.
• Prime coordinator of the loan process from beginning to end, including preparation of loan approvals, ordering of supporting documentation, coordinating loan closings, and tracking/resolving loan exceptions.
• Tracked clients’ financial conditions and made appropriate decisions regarding credit file.

Los Angeles, California, US

• Responsible for ensuring an exemplary customer experience which included, but was not limited to, greeting, fitting, and assisting with meeting the customers needs and ensuring they experience the full breadth of.
• Ensured that the customer was the primary focus and all non-selling tasks were secondary.
• Ensured Loss Prevention awareness to protect the store from internal and external shortage.
• Assisted the Management team with non-selling operational tasks including: replenishing stock levels on the sales floor, organizing and maintaining organization of the store stockroom, assisting with ensuring proper.
• Supported directives from visuals, operations and marketing groups to ensure that all directives were properly executed.

Coraopolis, PA, US

• Fulfilled the company defined customer experience by being a friendly, available, customer focused, excited team member.
• Organized and displayed merchandise to company standards.
• Consistently promoted company programs including warranty sales, scorecard, private label credit card, etc.

New York, New York, US

• Analyzed bank statements and credit reports in order to calculate financial risks.
• Processed new loan submissions quickly and accurately.
• Balanced preliminary HUD’s to comply with company, state, and federal and government guidelines.
• Accountable for review and analysis of funded loans to ensure employees underwrote, closed, and funded loans within company and government guidelines.
• Reviewed closing files to ensure they complied with state, federal, and company regulations before the documents were distributed to the closing agent.
• Closed second highest amount of loans, division wide, during 3rd Quarter of 2005.

Chandler, Arizona, US

• Interviewed and qualified prospective clients.
• Maintained new and existing client accounts.
• Accountable for following governmental guidelines to maintain company accreditation status.
• Maintained contact with successfully admitted students throughout the financial aid and course registration process in order to assist with solving problems that may have been encountered.
• Provided support during follow-up process to students were enrolled in order to gauge willingness to continue their education towards the next degree.

Kearney, Nebraska, US

• Worked directly with and assisted the store manager and asst manager, who helped develop sales, recruiting, educational, and merchandising skills to help lead the team.
• Focused on driving sales, building relationships, and helping fulfill company mission of creating the most enjoyable shopping experience possible for guests.

Naperville, IL, US

• Provided phone support to student and faculty users.
• Responsible for day to day first level support.
• Handled, diagnosed and resolved end user calls in a single point of contact Helpdesk Environment.
• Provided 100% telephone support in the area of PC Operations related to Windows XP, Outlook 2000/XP, Office 98/XP and campus intranet log-on issues.
• Provided outstanding customer service in a high call volume environment.

Ba, Business - Marketing

System, Networking, And Lan/Wan Management/Manager

Information Technology

Education record