Provided day-to-day supervision, direction and support in all aspects of printing, mail and fulfillment activities for a diverse client base. This included hands-on operation of equipment and transportation of mail and stored warehouse items.Managed a team of four full-time and up to eight contract associates based on scope of project requirements.Directed the completion of multiple mailings and fulfillment projects ranging from 330,000 to 8.5 million pieces.

Onsite primary contact person ensuring the daily execution of contract deliverables were performed and met in the areas of mail, shipping & receiving and courier responsibilities.Managed a team of four associates to receive the highest customer satisfaction rating of “4” for seven (7) consecutive quarters.Successfully implemented an automated inbound tracking system for delivery of time sensitive packages and an outbound domestic express shipping solution.Oversaw and audited carriers invoicing process for accuracy and reconciliation.

Created and executed an effective marketing plan to develop a book of business and presence in the industry and community.Identified and develop B2B sales opportunities via face-to-face interactions and phone contact.Conducted group and individual presentations to decision-makers, employees and non-payroll individuals.

Identified markets and businesses for placement of fourteen (14) vending machines in select locations to minimize overhead costs and increased profitability.Established appropriate products and supply levels to ensure items remained fresh and changed products as necessary based on sales.Developed a relationship with Child Search non-profit organization to procure locations and assist them with their search efforts for missing children via monthly donations and placards on vending machines.

Established client-base and expected quality assurance levels for achievement of retention and growth opportunities.Ensured weekly targeted sales premiums were met via new business or existing clients.Conducted individual and group presentations to potential clients and execution of all service requirements of the client via application processing, claims, policy deliveries and reviews.

Directed and managed the development of business plans, goals, objectives, policies and procedures for completion of account assessments, safety projects and implementation of new accounts.Facilitated, planned, and implemented process improvements that ensured account retention and revenue growth; developed project schedules for successful implementation and sustained execution.Established and maintained alliances with internal and external stakeholders, that provided information, developed relationships, and support that ensured projects objectives were completed and met customer expectations.Met with management and provided technical advice on the potential impacts on customer service, organization, staffing, processes, and budget that ensured effective implementation of systems or procedures.

Acted as the primary contact and liaison for all client accounts with accountability for meeting contract requirements, achieved a minimum of 98% in all service level targets.Oversaw all financial matters including invoicing, payments, contract awards and close-outs.Directed special projects for new technology and equipment, freight auditing and desktop shipping suppliers.Conducted meetings with TCCC Distribution Services Manager to discuss activities, established priorities, and planned resolution measures for any performance issues.Coordinated submission of all activity and performance metrics reporting, including chargeback information consistent with contractual expectations.Increased company employee base from 14 associates to 63 with a 400% increase in revenue to $2.8 million

Provided business planning and day-to-day operations management of The Coca-Cola Company’s Distribution Services, which consisted of mail, shipping & receiving. Facilitated training, continuous improvement, customer service and communication initiatives.Ensured MCP Account Team met Service Level Agreements of 98% or above contract requirements.Identified opportunities that added value to client through process streamlining and effective use of technology.Administered equipment and supplies control, management and maintenance, scheduling, time reporting and performance reviews for staffed personnel.