Freelance on-call tier one tech support for small businesses and home computing.

• Proactively managed accounts of high-value enterprise property development and management organizations and responded to Tier 1 service interruptions, serving over 25,000 residential customers• Served as primary support contact for customers, conducting regular status calls and follow up emails, and liaising with technical support teams to ensure customer success.• Actively supported sales team by responding to requests for proposals (RFPs) for the pre-sales bidding process.• Redesigned, standardized, and maintained support and marketing collateral in English and Spanish and online support portals for four internet service provider (ISP) brands.• Conducted on-site information sessions for new service launches, conversions, general Q&A sessions, and customer advocacy.

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• Provided technical consulting and support for sales team on pre-sales and renewal calls and presentations, both in person and via telepresence, as well as customer relationship management.• Served as primary technical contact for customers, conducting project kick-off and regular status calls, and liaising with sales, customer service, and technical support teams to ensure customer success.• Identified opportunities to support departmental goals and achieved positive revenue growth year-over-year.• Administered post-sale onboarding and guided implementation of enterprise SaaS and on-premises legal workflow solutions for 600+ top tier law firms, state and local governments, and universities, and developed custom user interfaces utilizing HTML and CSS.• Led technology-focused presentations for mid-size and global large law firms as well as federal, state, and local governments.

• Installed and maintained networking and storage equipment and provided on-site technical support to litigation teams in remote, transitory offices throughout the United States.• Engaged with law firm partners, associates, paralegals, and Fortune 500 clients to bolster trial graphics and technology needs.• Presented evidentiary materials during hearings, trials, and arbitrations. • Negotiated and coordinated with third-party vendors to facilitate remote litigation office logistics.• Consulted with desktop analysts to image user laptops and conduct quality checks before delivery to litigation offices.

• Furnished audio-visual and technical equipment and provided support for pre-trial litigation teams, depositions, conferences, and war rooms.• Produced, edited, and distributed audio-visual evidentiary and marketing materials.• Designed firm-branded client-facing marketing collateral.• Edited, published, and maintained monthly attorney blog posts on Law.com.• Served as one of two non-attorney members of firm's Marketing Committee.

Specialized in political, environmental, and social justice issues, Seader Speakers Bureau was dedicated to providing venues around the globe with quality keynote speakers who not only entertained, but enlightened and educated their audiences. We prided ourselves on giving customers personalized service to not simply be a resource, but to be their strategic partner in new business and membership cultivation and retention. • Negotiated and generated speaking engagement contracts for celebrity clientele.• Designed and implemented e-mail and social media marketing campaigns.• Built and maintained WordPress-based website.• Maintained customer database.Technology Used: Mac OSX, MS Office Suite 2010, Adobe Creative Suite CS6, WordPress, HTML, various social media outlets.

• Delivered and installed audio-visual equipment and provided on-site support for trials, war rooms, and jury consulting events• Compiled data and analysis books for jury consulting events.• Recorded and produced deposition and testimonial videos for jury consulting events.Technology Used: Mac OSX, Windows XP, MS Office Suite 2010 (including PowerPoint and Visio), Adobe Acrobat 9.0, and Sanction II.9

• Generated contracts for Satellite, Radio, and Internet Media Tours and B-roll production.• Executed e-mail campaigns to market production and distribution services.• Conducted extensive research to find new business leads. • Maintained CRM database.

• Produced copy and designed marketing collateral for trade shows and e-mail campaigns.• Maintained marketing collateral on firm's website.• Edited bi-weekly internal news bulletin highlighting accolades of high-profile celebrity clients.• Aided in setup and design of trade show displays, collateral, and giveaways.• Conducted extensive market research and collaborated with celebrity clients on campaigns.

• Generated contracts for speaking engagements.• Implemented marketing campaigns of high-profile celebrity keynote speakers.• Provided ministerial assistance for annual catalog.• Conducted extensive research to identify new keynote speakers and new business.• Maintained CRM database.• Assisted with trade show preparation.

• Assisted camera operators by having recording materials at the ready and keeping tapes labeled and organized,• Scouted locations with production crew.• Transported crew and equipment to production locations.• Setup and broke down production equipment,• Coordinated craft services for crew and guests.

• Kept time code.• Administered talent release forms,• Setup and broke down production equipment.• Transported talent and crew.• Shot backup footage.

• Updated apartment listings, created virtual tours using QuickTime, and optimized photographs and floor plan graphics on ApartmentShowcase.com.

• Coordinated with producers and directors to facilitate the production and scheduling of non-commercial interstitials for Discovery's Digital Networks

• Provided hospitality for guests of “The Today Show”• Provided production assistance in the studio and for Willard Scott’s bi-weekly outdoor live shots.

• Assisted in field and studio production for networks such as MTV, VH1, Discovery, Lifetime.• Conducted research for IHT Television.