Eric Seader Email & Phone Number

Cherry Hill, NJ, US

Freelance on-call tier one tech support for small businesses and home computing.

Charlotte, North Carolina, US

• Proactively managed accounts of high-value enterprise property development and management organizations and responded to Tier 1 service interruptions, serving over 25,000 residential customers
• Served as primary support contact for customers, conducting regular status calls and follow up emails, and liaising with technical support teams to ensure customer success.
• Actively supported sales team by responding to requests for proposals (RFPs) for the pre-sales bidding process.
• Redesigned, standardized, and maintained support and marketing collateral in English and Spanish and online support portals for four internet service provider (ISP) brands.
• Conducted on-site information sessions for new service launches, conversions, general Q&A sessions, and customer advocacy.

San Francisco, California, US

> Top 25% of drivers in New Jersey> Uber Pro Gold Status> 4.95-star rating

San Francisco, CA, US

> Platinum Status> 5.0-star rating

Toronto, ON, CA

• Provided technical consulting and support for sales team on pre-sales and renewal calls and presentations, both in person and via telepresence, as well as customer relationship management.
• Served as primary technical contact for customers, conducting project kick-off and regular status calls, and liaising with sales, customer service, and technical support teams to ensure customer success.
• Identified opportunities to support departmental goals and achieved positive revenue growth year-over-year.
• Administered post-sale onboarding and guided implementation of enterprise SaaS and on-premises legal workflow solutions for 600+ top tier law firms, state and local governments, and universities, and developed custom.
• Led technology-focused presentations for mid-size and global large law firms as well as federal, state, and local governments.

London, GB

New York, NY, US

• Installed and maintained networking and storage equipment and provided on-site technical support to litigation teams in remote, transitory offices throughout the United States.
• Engaged with law firm partners, associates, paralegals, and Fortune 500 clients to bolster trial graphics and technology needs.
• Presented evidentiary materials during hearings, trials, and arbitrations.
• Negotiated and coordinated with third-party vendors to facilitate remote litigation office logistics.
• Consulted with desktop analysts to image user laptops and conduct quality checks before delivery to litigation offices.

New York, New York, US

• Furnished audio-visual and technical equipment and provided support for pre-trial litigation teams, depositions, conferences, and war rooms.
• Produced, edited, and distributed audio-visual evidentiary and marketing materials.
• Designed firm-branded client-facing marketing collateral.
• Edited, published, and maintained monthly attorney blog posts on Law.com.
• Served as one of two non-attorney members of firm's Marketing Committee.

• Specialized in political, environmental, and social justice issues, Seader Speakers Bureau was dedicated to providing venues around the globe with quality keynote speakers who not only entertained, but enlightened and.
• Negotiated and generated speaking engagement contracts for celebrity clientele.
• Designed and implemented e-mail and social media marketing campaigns.
• Built and maintained WordPress-based website.
• Maintained customer database.Technology Used: Mac OSX, MS Office Suite 2010, Adobe Creative Suite CS6, WordPress, HTML, various social media outlets.

• Delivered and installed audio-visual equipment and provided on-site support for trials, war rooms, and jury consulting events
• Compiled data and analysis books for jury consulting events.
• Recorded and produced deposition and testimonial videos for jury consulting events.Technology Used: Mac OSX, Windows XP, MS Office Suite 2010 (including PowerPoint and Visio), Adobe Acrobat 9.0, and Sanction II.9

• Generated contracts for Satellite, Radio, and Internet Media Tours and B-roll production.
• Executed e-mail campaigns to market production and distribution services.
• Conducted extensive research to find new business leads.
• Maintained CRM database.

New York, New York, US

• Produced copy and designed marketing collateral for trade shows and e-mail campaigns.
• Maintained marketing collateral on firm's website.
• Edited bi-weekly internal news bulletin highlighting accolades of high-profile celebrity clients.
• Aided in setup and design of trade show displays, collateral, and giveaways.
• Conducted extensive market research and collaborated with celebrity clients on campaigns.

Arlington, Virginia, US

• Generated contracts for speaking engagements.
• Implemented marketing campaigns of high-profile celebrity keynote speakers.
• Provided ministerial assistance for annual catalog.
• Conducted extensive research to identify new keynote speakers and new business.
• Maintained CRM database.
• Assisted with trade show preparation.

• Assisted camera operators by having recording materials at the ready and keeping tapes labeled and organized,
• Scouted locations with production crew.
• Transported crew and equipment to production locations.
• Setup and broke down production equipment,
• Coordinated craft services for crew and guests.

US

• Kept time code.
• Administered talent release forms,
• Setup and broke down production equipment.
• Transported talent and crew.
• Shot backup footage.

• Updated apartment listings, created virtual tours using QuickTime, and optimized photographs and floor plan graphics on ApartmentShowcase.com.

New York, US

• Coordinated with producers and directors to facilitate the production and scheduling of non-commercial interstitials for Discovery's Digital Networks

New York, NY, US

• Provided hospitality for guests of “The Today Show”
• Provided production assistance in the studio and for Willard Scott’s bi-weekly outdoor live shots.

• Assisted in field and studio production for networks such as MTV, VH1, Discovery, Lifetime.
• Conducted research for IHT Television.

Bachelor Of Arts, Communications (Visual Media)

Certificate Candidate, Full Stack Web Development

Certificate, Paralegal Studies

High School

Certificate, Personal And Professional Growth