Etienne's work involves leading customer projects using various project management methods, ranging from traditional approaches like PRINCE2® to more agile methodologies like Scrum and DSDM®. He is well-versed in implementing best practice guidance, including ITIL, COBIT, King IV, and the South African Department of Public Service and Administration's CGICTPF (Corporate Governance of ICT Policy Framework).Etienne has been Chief Executive Officer at Symphonise Consulting since December 2018 and the Head of Education at Pink Elephant South Africa since January 2023. He has an entrepreneurial side as the Owner and Editor of Artsvark.co.za, an online South African arts news portal.For the last 12 years, Etienne has offered freelance service management training and consulting, specializing in ITIL, COBIT, SDI, AgilePM, PRINCE2, ISO/IEC 27001, and ISO/IEC 20000. Additionally, he owns Jassics Music, a record label focusing on jazz and classical music distribution in South Africa.Etienne's love of the arts extends his expertise to the entertainment industry, where he has worked as a comedian at various venues. He has also been a radio host on shows like "Jazz-E on Saturday" at Bakgat Radio and "Jazz-E Sundays" on TransAfrica Radio.Etienne Shardlow brings a wealth of knowledge and experience to the IT and governance domains, making him a versatile and accomplished professional.