Elizabeth Shoemaker Csm Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Oklahoma, United States

- Business partner helping the Director with the interview process for company hires, provide trusted feedback on ‘the temperature of the staff, and able to keep confidential information private when dealing with staffing issues. Confidant to the Director. - Streamlined administrative processes, resulting in 30% increase in accurate quarterly reporting by working with the Business Director and Doctors on a regular basis to evaluate and strategize change, improve procedures, and implement improvements in patient scheduling and company policies. - Exceptional writing skills and a high degree of professionalism with the ability to simplify complexity. Prepare and edit correspondence, draft letters, and other documents as requested by Directors and Doctors. - Increased job clarity by 25% through the creation of a training and processes manual, used visual aids to simplify and aid patient coordinators in understanding their roles and responsibilities.- Lead team coordinating 5 audiologists and 2 Assistants daily calendars to schedule over 900 patient appointments per month. File and retrieve documents and reference materials for patient appointments.- Conducted training for Patient Coordinators on problem-solving; scheduling audiology appointments while increasing the accuracy of scheduled appointments by 20% by decreasing the rate of rescheduled appointments.- Demonstrated success in organizing, leading and motivating teams to provide exceptional service to patients, doctors, and venders; regularly exceeded customer satisfaction call metrics by 40%; handle highly confidential and sensitive information while remaining within 100% HIPPA compliance requirements.- Monitor, screen, respond to, and distribute incoming communications – as needed. Provide verbal communications and written summary of patient's profile and current treatment by consulting with doctors and other Audiology personnel.

Oklahoma City, Oklahoma, United States

- Project manager for 7,000 square foot student dormitory remodel. Created a project proposal for the Executive Director to present to the Board for approval. Purchased materials, created expense reports, and coordinated work crews.- Project manager for annual World Changer Black Tie Gala, coordinating location, food, decorations, volunteers, and awards.- Transportation coordinator scheduling 60 weekly trips for volunteers to partnering schools.- Improved communication between In The Gap and its partner school districts by 50% in one year through weekly check-ins, collaborative planning, and shared goals.- Liaised with school principals and district leadership to initiate character development classes and after school volunteer work within 20+ elementary schools.- Established an efficient filing system for the office, reducing the time needed to access files by 75% and increasing efficiency by 75%.- Prepared quarterly reports and documents to guide decision-making and showcase company achievements.- Developed and taught tailored training to team leaders in areas of professional development, planning, team motivation, emotional intelligence, communication best practices, and appropriate delivery of team outcomes. Increased team growth performance and cohesiveness by 50%.- Developed and led team building exercises and communication training for global teaching teams, mitigated conflicts and increased achievement of organization goals by 30%.

United States & Southeast Asia

- Business partner spearheading annual conference and training for an international non-profit, reporting directly to C-Suite leadership, influencing decisions improving execution, resource management, and team performance by 30%.- Increased volunteer participation from 40% to 75% through recruiting, training, and on-boarding new volunteers, resulting in an increased class capacity to accommodate 50+ volunteers and over 300 students.- Reorganized and maintained staffing, training, and administration documents to create easy access to executive reports, resulting in a 50% decrease in time spent per week on report generation.- Coordinated and led leadership meetings for managers, while simultaneously acting as a scribe. Ensured a comprehensive summary of the meeting was provided, within 24 hours.- Increased new attendees by 30% without increasing the budget by integrating all available resources, exceeding expectations of C-Suite Leadership.- Coordinated travel, accommodation, transit and itineraries for international volunteers.- Obtained a 15% increase in volunteer retention and increased program capacity to train 170+ staff and volunteers over 2 years.