Acquired yellow belt certification. Consolidated individual customer information into Sharepoint with access to collaborating departments. Reduced the time expended running customer monthly statements from a manual process of >3 hours to an automated 30-minute automated. Acquired management's task of compiling complex month/quarter end reports with minimal direction and ease. Became backup to Puerto Rico’s cash processing, month end reporting and credit hold assessments.Due to company integration, designed a variance tool that aided in collecting >$744k in aged return credits for years 2020 – 2022.Provide continued customer communication assessing inventory, validating credit holds and releasing purchase orders.Assess and manage a total of 32 U.S. accounts, including one of the top 3 and 56 Canadian accounts daily with Excel use. Collaborate with customers and IT to convert newly acquired accounts over to EDI for prompt payment.

Developed SOPs, designed training documents while implementing contract and audit training improving business relations. Streamlined contracts project for a complete customer database refresh and synchronization. Evaluated financial risk associated with client contract performances, with SQL and Tableau applications.

Transformed into the Subject Matter Expert (SME) in designing, modifying automated legal documentation for Perfect Practice application use. Trained other team members on documentation maintenance. Liaised requests by end user with software developing team providing automation, streamlining processes and building efficiencies. Assisted improvements in workflow reporting refining departmental procedures data entered helpdesk intake requests. Performed production modification deployments for Case Management System (Perfect Practice) use, testing and clearing data inconsistencies for finalizing system upgrades.

Optimized workflow by establishing client file procedures and created a 60% improvement rate in document retrieval process by reorganization. Liaised between Broker, Title Company and Real Estate Agents to ensure successful closings.

Reduced regulatory risk developed a succinct metric reporting system, eliminated overlapping tracking logs, consolidated individualized departmental files, while ensuring compliance was upheld in resolving high-risk news related to AML rules

Liaised between purchase requestors, vendors and purchasing team ensuring positive experiences with timely processed requisitions and monthly team metrics reporting.

Created supervisory and operating procedures for a paperless environment, streamlined and built efficiencies converting documentation into electronic formats. Bridged the gap between Attorneys, creditors and clients by ensuring deadlines were met for all personal and business bankruptcy documentation while resolving client inquiries and requests. (1/2008 to 3/2012)

Sold large appliances to residential customers while providing above standard customer service in both English and Spanish languages.Awarded the “Performance Leader” Award for Highest Sales in Q2/2006Awarded 38% above parity for “Outstanding Performance in Credit” in June 2006

Held seven (7) positions within the organization with increased responsibilities varying from Operations, Private Label Sales and the IT department.Coordinated IT operations and special projects, quickly processing, researching; and resolving all IT related vendor billing inquiries and matters. Controlled daily IT inventory and purchased all necessary equipment and supplies for the entire site consisting of 300 total personnel. Troubleshot front-end application issues and video conference equipment. Able to manage first line help desk calls and dispatch additional IT support. Liaised all IT related support between U.S. and Puerto Rico in Spanish.Developed and enhanced a more cohesive documentation format used in production and daily schedules. Coordinated with other departments in meeting weekly schedules in production planning.Improved and combined planned forecasting vs. actuals reports for Private Sales Director. Analyzed sales and order trends for inconsistencies. Developed and implemented improvements to stabilized trends. Developed and implemented customer pricing metrics for Generic Brands. Served on PeopleSoft (ERP) development and implementation team, designing and implementing the processes and procedures for purchase order entry in PeopleSoft.