Eric J. Testen Email & Phone Number

Greenville, South Carolina, United States

• Query and export a variety of datasets from numerous sources. Ensure data integrity by verifying sources and confirm overall quality. Perform data cleansing and mapping to ease blending with other sources using Alteryx.
• Transform, sort, and filter datasets used in paginated reports and visualization tools, such as Tableau, to identify patterns and trends that aid stakeholders in making actionable decisions.
• Organize and lead meetings with stakeholders to define problems and needs, ask effective questions, and identify necessary metrics and Key Performance Indicators.
• Collaborate with team members to outline project scope and delegate tasks to meet objectives.
• Cover the daily tasks of the supervisor when unavailable and support requests by internal customers and stakeholders.

Hopkins, SC

• Implemented and created daily and monthly reports with Microsoft Excel to update the management team on fluctuating workloads, due dates, and project statuses
• Developed report prototypes and visual displays to clarify data, insights, and trends of technician performance and work requests
• Provided Ad-hoc reporting as requested by senior managers to identify information
• Retrieved, processed, and scanned legacy documents and engineering drawings independently to maintain reference materials and reduce the department’s paper trail
• Preserved digitized records in the company’s shared network and online database to facilitate access to reference materials

Anchorage, Alaska

• Prepared and developed daily/monthly/annual reports on provided services using Microsoft Office programs for senior managers and company executives regarding Key Performance Indicators and other statistical data
• Operated an array of different programs involving work force management, billing and customer databases, ticketing systems, product monitoring systems, and maps; cross-referenced the information to assist in.
• Managed a database system utilized to create, update/close work orders to provide technicians or managers with real-time information
• Coordinated product installations/service calls with technicians and customers to ensure timely and efficient completion of quality work to meet corporate goals
• Monitored work queues/scheduling and assigned jobs according to technicians’ skills or complexity of tasks to avoid delays in meeting customers’ expectations

Fort Richardson, Alaska

• Participated in a variety of team training exercises involving the de-escalation/mitigation of National Security risks in preparation of real world applications while mentoring inexperienced personnel
• Supervised and performed duties involving the accountability of supplies and high value equipment
• Supported over 130 personnel by providing transportation, equipment, and sustenance to complete the organization’s mission objectives
• Maintained/processed classified documents utilizing required precautions and kept information pertaining to operations of the organization and personal data for staff signed for equipment
• Handled, transported, and stored hazardous materials in compliance with state/federal regulations to ensure OSHA compliance

Boston, MA

• Deterred illicit activity by maintaining situational awareness and responsiveness while providing a welcoming environment which ensured the safety and security of employees and visitors
• Provided administrative support by receiving/transferring phone calls with proper telephone etiquette and utilizing standard office equipment
• Recorded everyday activities, events, and incidences in a Daily Log/Incident Reports; urgently responded to incidents and notified proper authorities and senior managers
• Programed access control badges for new employees and office tenants after careful review of submitted applications
• Led a team of six personnel and performed the duties of the Shift Supervisor in his/her absence

University Park, PA

• Communicated and worked cohesively with a team of Auxiliary Officers to assist University Police and other Law Enforcement Agencies in overseeing the welfare of the public
• Patrolled campus/dormitories areas and utilized required skills to effectively diminish troublesome situations or to eliminate risks during events such as concerts and football games

University Park, PA

• Welcomed/checked-in new arrivals at the beginning of the semester in order to augment a smooth move-in process to assigned dormitories room according to standard procedures
• Performed various tasks such as: issuing of temporary I.D. cards, keys for lockouts, and the deposit of funds to student’s meal plan after verifying identification to ensure proper accountability
• Liaised between University Housing Staff and student body by providing friendly services to 13,000 – 14,000 undergraduates residing on campus
• Maintained and assisted persons with directory information for campus locations and University sponsored events as needed

Ashland, PA

• Prepared and implemented comprehensible lesson plans every week for private and group classes of all ages
• Generated enrollment interest through demonstrations and self-defense programs at public and private schools and public events
• Interviewed potential students to assess their character and goals
• Assisted with teaching Parole Officers, Adrenaline Stress Training, and Anti-Bully classes for children
• Mitigated the risk of serious injury and illness by emphasizing proper wear of protective equipment, the use of mats depending on the activity, cleanliness of the training facility, and emphasized the importance of.
• Maintained operation of the school and collected tuition when the head instructor was unavailable

High School, Anthropology, Religious Studies

Activities and Societies: Penn State Judo Club, Alpha Kappa Lambda

Health, Safety And Environmental Technician (240 Hrs)

- Permit Required Confined Space Training; 9/13/2016 - Control of Hazardous Energy & Lockout Tagout; 9/14/2016 - Respiratory Protection.