Eugene (Ej) Thornton Ii Email & Phone Number

Grand Prairie, Texas, Us

• Defines enterprise data governance model including processes, roles and responsibilities, workflow, and change management.• Interfaces with cross-functional teams to support and validate teammate adherence to master data policies. • Maintains and creates master data records in accordance with policies and procedures. • Possesses the ability to organize activities, set priorities and handle multiple tasks. • Manage the efforts to cleanse, organize and update master data on an ongoing basis.• Investigates and resolves noncompliance and data integrity issues. Supports development of policies and procedures, training materials and documentation.• Ensures consistent use of fields within SAP master data records – develops specification and usage of data attributes.

• Defines enterprise data governance model including processes, roles and responsibilities, workflow, and change management.• Interfaces with cross-functional teams to support and validate teammate adherence to master data policies. • Maintains and creates master data records in accordance with policies and procedures. • Possesses the ability to organize activities, set priorities and handle multiple tasks. • Manage the efforts to cleanse, organize and update master data on an ongoing basis.• Investigates and resolves noncompliance and data integrity issues. Supports development of policies and procedures, training materials and documentation.• Ensures consistent use of fields within SAP master data records – develops specification and usage of data attributes.

Chicago, Illinois, Us

• Responsible for the auditing of new customer accounts and sales assignments for accuracy.• Acquisition integration and data testing for Oracle system migration.• Queried and created ad-hoc reports using MS Access to review general ledger Impacts.• Performed extensive research on invoices and provided correction to database errors.• Applied updates to master data records requested by internal and external customers.• Provided support for organizational research and resolutions.• Created and maintained monthly reporting metrics for organization.• Improved reporting quality metrics by merging Excel reports into one master record spreadsheet. • Identified system defects and performed UAT testing to identify system abnormalities.

Chandler, Arizona, Us

• Maintained business data in SAP and complied with service level agreements as defined in a team work flow setting.• Performed follow-ups with cross-functional teams to acquire pricing information for materials.• Assisted in the coordination of new product roll-outs and ensured the completion of • Tracked and managed master data to ensure timely and accurate completion of data entry requests from wide array of business unit requests.• Successfully maintained 98% accuracy of daily material creation and incoming requests productivity.• Identified, evaluated and developed process improvements while providing analytical data support.

Colleyville, Texas, Us

• Supported a team of associates for mineral buy projects, including inputting data into Excel and researched imaged documents.• Performed quality audits on outgoing leases and title reports to ensure accuracy.• Supported Legal counsel by analyzing data and ensured customer information was accurate within Land Systems.

Mclean, Va, Us

• Monitored, responded to and resolved customer inquiries in several workflows associated with online performance, process and delivery within defined service level agreements.• Handled complex cases and troubleshot technical problems.• Performed research necessary to identify source and resolution.• Communicated with lines of business, partners, management, customers and others.• Provided technical troubleshooting regarding Windows, Mac, Android, and Apple Operating Systems. • Analyzed customer data and issues to resolve systems issues effectively and timely.• Located system defects and triage to appropriate process owners for quick resolve.• Analyzed emails, text messages, and phone calls received from customer’s to determine fraudulent activity.• Partnered with external vendors for quick research and resolution to quickly disable fraudulent phishing scams.

Mclean, Va, Us

• Processed data change requests for all consumer accounts, including ordering coupon books and lines of credit checks, setting up internal and external auto debit, and payment corrections.• Researched missing payments and advances, payment processing. • Blocked and closed lines of credit, added and canceled forced placed flood insurance on Real Estate Secured loans. • Responded to correspondence from customers. • Tested new system functionality maintained current knowledgeable of procedural updates. • Performed monthly SCRA audits to ensure Home Equity Accounts were within compliance standards.• Processed 150 to 250 Data/Change Requests Daily.Proficient in ALS System and determined root causes surrounding request received to research andidentify issues with accounts.• Processed bankruptcy modifications and reschedules for refinanced loans.• Collaborated with other areas throughout organization to fulfill daily Requests.• Monitored daily reports in Acquire for processors rejects or errors received.• Generated and monitored Acquire Tickler reports to identify rate changes on variable interest rate loans.• Handled escalated request that require immediate attention and resolution. • Worked with Executive Compliance Team to resolve official customer complaints. • Trained newly hired associates.

Business Administration And Management, General

Information Technology