Emma Viner Email & Phone Number

Pittsfield, Massachusetts, United States

Proven track record of effectively managing short-term disability cases from intake to resolution, ensuring timely and accurate processing of claims while adhering to regulatory requirements and company policies.Skilled in providing support to individuals navigating short-term disability, offering empathetic guidance, answering inquiries, and facilitating communication between claimants, healthcare providers, and employers to streamline the claims process.Utilize strong analytical skills to assess medical documentation, income records, and other relevant factors to determine the correct benefit amount, meticulously reviewing each component to ensure accuracy and completeness.Maintain compliance with regulatory guidelines and internal policies governing benefit calculations, documenting all calculations, assumptions, and rationale with precision to support audit trails and ensure transparency in decision-making processes.Leverage problem-solving skills to collaborate effectively with interdisciplinary teams, contributing insights and solutions to resolve complex cases, address claim disputes, and advocate for clients' best interests while upholding ethical standards and promoting positive outcomes.

Worked as part of a team to enhance the customer experience at a SaaS E-Commerce company by adding content to client menus that adhered to Dutchie’s brand standards.Analyzed inventory point-of-sale data to accurately match items to the product library, submitted relevant product information for high-value items to be added to the library, and provided feedback to implementation and customer success teams to improve overall menu quality.Meticulously review data for completeness and correctness, identifying and rectifying errors promptly to uphold data quality standards and minimize inaccuracies.Organize tasks effectively to prioritize workload and meet deadlines, managing time efficiently while maintaining a focus on accuracy and attention to detail.

Lee, Massachusetts, United States

Demonstrated ability to lead and motivate retail teams to achieve sales targets and provide exceptional customer service, fostering a positive work environment and promoting teamwork and collaboration among staff members.

Lee, Massachusetts, United States

Adherence to state and local regulations governing the sale and distribution of cannabis products, ensuring strict compliance with age verification, inventory tracking, and security protocols to maintain a safe and legal retail environment.Skilled in building and maintaining customer relationships, providing personalized assistance, resolving inquiries and complaints promptly, and implementing strategies to enhance customer satisfaction and loyalty.

Potsdam, Ny

• Edited the text, audio, and video projects of students using DaVinci Resolve and Audacity. • Assisted in the management of two social media pages: Forging Memory and Bridging Cultures Mural Project.• Participated in meetings to discuss accessioning the Forging Memory project into the archive at St. Lawrence University. • Produced a mural alongside artist Francisco Letelier and 14 students from SUNY Potsdam and St. Lawrence University.

Troy, New York

• Connected with local producers in seven counties throughout the greater Capital Region. • Distributed literature and swag to consumers at up to ten local farmer's markets per week. • Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.

• Educated groups of five students on study tips and exam strategies. • Updated required logs and student documentation to keep records accurate and current.

• Built rapport to create safe, trusting environment. Counseled diverse peer group on career, academic and personal concerns. • Created and implemented social, educational and recreational programs for residents. • Attended, participated and contributed to weekly staff meetings addressing resident needs. • Performed several administrative duties, including room transfers, incident reports and maintenance requests.

Bachelor'S Degree, History, 3.90

Activities and Societies: Emerging Leaders Board of Trustees, Alumni Board Student RepresentativeSumma Cum Laude, Advanced Honors.

Advanced Regents Diploma, 4.0

Activities and Societies: Valedictorian, Class President, National Honor Society, National Art Honor Society