Erik Von Hatten, Cwcp Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

o Manage and administer the liability and property loss control program under the guidance of the Risk Managero Identify, respond to, investigate, and resolve personal injury, property, and vehicle accident claims and communicate with claimants regarding necessary procedures and actions needed for claim resolutiono Investigate and gather complex claim information from claimants, adjusters, city departments, and various parties involved; calculate and set claim reserves; create plans of action and set recommendations for claim disposition o Coordinate claim review meetings with Risk Manager and City Attorney’s office to present claim findings and provide recommendations based on outcome of investigation and historical datao Create claim determination letters, legal settlement agreements, and coordinate claim payments o Generate stop-loss reporting for the MMRMAo Maintain and organize complex data in various databases in accordance with department policieso Pull data from various databases to generate statistical reports, claim reviews, and year in review datao Work and communicate with the public in a kind, diplomatic, and respectful mannero Coordinate the schedule of premium payments for multiple lines of coverages annuallyo Review and assist in setting budget for insurance premiums and property values of over $2 billion and ensure utmost accuracy for presentation to city commission and fiscal committeeo Attend and participate in supervisor trainings and safety and loss prevention meetingso Mentor and train the Risk Management Assistant and interns by assigning and reviewing work projects

Grand Rapids, Michigan, United States

o Coordinated the Workers Compensation program by administering and managing incoming work-related injury claims from inception to closureo Managed and coordinated electronic data between multiple databases (FileMaker, CGI, CompOne/FileHandler, ASTS, CerteDrive, Med1)o Calculated indemnity and medical payments with Payroll, injured employees, medical providers, and the TPAo Provided case management, quality customer service, and assistance for injured employeeso Liaised between TPA, medical providers, and City managemento Maintained, compiled, and analyzed claim data o Compiled, planned, and assisted with analyzation of risk data, preparation of formal reports related to budgets, training, safety, risk management performance metrics, and reports needed to identify, analyze, and treat risko Coordinated electronic data submission to State of Michigan, LARA, and MIOSHAo Managed the administration of the federal Commercial Driver’s License Random Alcohol & Drug Test programo Assisted the Liability Risk Management Analyst with claims handling practices, data entry, claim investigation, and communication with the publico Coordinated incoming liability claims with Risk Manager and City Attorneyo Managed detailed record of other possible Liability claims and police reportso Assisted in the administration and coordination of the safety program

Dallas/Fort Worth Area

o Reviewed, examined, investigated, and monitored assigned workers’ compensation claims and presented recommendations and solutions to management and presented claim review meetings and trainings to clientso Identified indemnity, medical, and subrogation exposures; developed strategic plans of action to bring claims to a prompt and equitable conclusion in compliance with State Lawo Monitored medical care to ensure treatment was progressing appropriately o Consulted with attorneys, doctors, and nurse case managers on legal and medical issueso Represented the insurance carrier in legal proceedings at the Texas Department of Insurance o Delegated and managed administrative assignments to claims assistantso Worked closely with Member Services and Loss Prevention teams to ensure quality customer service to members

Dallas/Fort Worth Area

o Identified new claims, initiated in-house setup procedures, insured all filing of claim information was complete and accurate, and followed strict timelines per workers’ compensation law and as required by managemento Supported adjusters and claim assistants in the administration and investigation of worker’s compensation claimso Compiled claim information through research and investigation and reported findings to managemento Coordinated the issuance of payments to injured workers, employers, and other entitieso Managed all incoming claim documents and routed various documents to appropriate departments and systemso Determined authorization for medical treatment for injured workers and identified matters to escalate to adjustero Served as training coordinator for new claims assistants

Brownsville, Tx

o Administered health insurance and workers’ compensation benefits to City employees and retireeso Communicated with plan participants and facilitated educational opportunities and supporto Managed and facilitated all workers’ compensation claims, issued claim payments, served as a liaison on behalf of the Risk Management Department and City employees, and maintained excellent relationships and open communication with all department directors, supervisors, staff, and injured employeeso Consulted closely with TMLIRP claims adjusters, case managers, department directors, doctors, and investigators regarding the City’s open workers’ compensation claimso Prepared, reviewed, and monitored all insurance reimbursements and bank deposits, and generated quarterly statistical reports on injury data and expenses for the Finance and Risk Managerso Assisted in the implementation and revitalization of interdepartmental forms and procedures, employee benefits plans including medical, prescription drug, dental, vision, life insurance, flexible spending accounts, workers’ compensation, and retirement planso Produced, marketed, and coordinated monthly safety meetings, employee wellness luncheons, health insurance open enrollment meetings, and employee health and wellness fairs

Brownsville, Tx

Worked closely with the public, educating and walking beside them, assisting them in research projects, homework with students, and leisurely research. Supervised the opening and closing of the library and the end of day financial receipts. Managed inter-library loans and responded to public inquiries and complaints. Ensured and maintained library organization in compliance with management.

Brownsville, Tx

Provided clerical and administrative support for clinic and medical staff. Worked closely with sales and staff coordinator in problem solving and strategies for business development as well as in managing the day-to-day operations of the medical billing office. Managed the patient appointment book, mail distribution, multiple document preparation, and employee payroll system.