Ej Wasik Email & Phone Number

Develop and oversee a support infrastructure that moves consumers from satisfied to loyal, and then from loyal to brand advocate. Work with the Canadian and Australian teams to share best practices and create cost savings where possible. .Identify and articulate strategic vision to provide best in class service through the call center and website.Meeting monthly with Product Development and Quality Control team to highlight and analyze potential design or quality issues with products.Instill the culture of Breville to both employees, as well as consumers - dynamic, open-minded, fresh, innovative, and premium.Lead regular training and coaching sessions with the consumer services department to further educate and help establish high standard values of consumer support and brand awareness.Plan staffing levels according to peak activity to deliver a consistent experience for the consumer based on seasonal variances and inquiry volume trends.Consumer Service/Technical Support (2006-2008)Started out as the sole representative in the USA division to support Breville consumers.

Created and sold the artwork and design of physical education uniforms for elementary, middle school, and high school Physical Education Programs nationwide.Managed financial accounts and followed up on all business transactions with current and new clientele.

Diploma

Bs, Psychology

Activities and Societies: Lifter/Stuntman for the Ball State Cheerleaders