Eka Aditya Email & Phone Number

Greater Jakarta Area, Indonesia

Overseeing the change request process, ensuring that all changes to project scope, timelines, and resources are accurately documented, evaluated, and implemented in a controlled manner. Close collaboration with stakeholders to facilitate seamless transitions and minimize disruptions to business operations.Key Accountability Area:1. Coordinate and orchestrate delivery of Change Requests (CR) for OCS (Online Charging System), CR for multiple Amdocs product: TC, RPL, Billing, AMDD, CRM, etc. 2. Coordinate and fostering collaboration throughout of diverse level of stakeholders, cross-functional teams to achieve excellence. Management, Customer, Service Delivery, Infra, Solution Architect, Development Local and Overseas3. Setup CR timeline, establish key phases, monitor progress, and provide updates.4. Track all concurrent CR going on; progress reports of CR and presenting status.5. identifying potential risks and implementing mitigation strategies to minimize impact on deliverables and mitigation. Timeline Commitment.

Greater Jakarta Area, Indonesia

Efficient and proactive Incident Manager with a proven track record of managing IT service disruptions and minimizing their impact on business operations. Expertise in leading incident response teams, implementing incident management protocols, and driving the resolution process to restore services swiftly. Skilled in coordinating with stakeholders, conducting RCA, and developing continuous improvement plans to enhance service resilience.Analytical and detail-oriented Problem Manager with extensive experience in identifying, prioritizing, and resolving complex IT problems. Skilled in leading problem management processes to prevent incidents from recurring, enhancing IT service quality, and improving customer satisfaction. Proficient in collaborating with technical teams to conduct RCA, develop permanent solutions, and implement preventative measures. Committed to fostering a culture of continuous improvement and operational excellence.Key Accountability Area :1. To control Incident and Problem Report in IT-Billing against total number of Incident and Problem event handling by respective IT-Billing2. To Monitor Incident and Problem close on IT-Billing unit after it successfully resolving and remedy incident or problem event.3. Monitoring of Incident and Problem resolving time based on urgency/priority/Severity level on IT-Billing unit to ensure all Incident and problem execute and done within agreed SLA on IT-Billing.4. Operational of 24x7 Incident War Room to ensure proper handling of incident occur in IT-Billing, coordinate with respective unit, partner and 3rd party vendor, and ensure effective communication of incident occur5. Setup RCA and replication for big Incident, and develop permanent solution for Problem including communicate and coordinate with respective unit, partner and 3rd party vendor6. Provide all necessary report and update of Incident and problem for metric measurement and process compliance, and track continuous improvement

Jakarta

Wide-spectrum powerhouse in Infrastructure Key Accountability Area:1. Review, interpret and design business requirements specifications to ensure alignment between customer expectations and current or future forecast capability2. Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment3. Implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.4. Manage, coordinate and validate report to internal/customer higher management for latest overall system state.5. Coordinate with customer to prepare roadmap plan in next couple of years. 6. Determine and ensure production capacity is aligned with customer growth objective. 7. Identify, escalate, coordinate, and solve with relevant team for any un-natural system behaviour/capacity problem in timely manner.8. Setup and do the presentation in two party weekly meeting between internal/customer higher management for revenue report and its correlation with the system behaviour and recent customer product in market.9. Coordinate releases, patches, installation and deployment across Application, Database, Monitoring, and Operational domains.10. Ensures the ongoing operation of the infrastructure tools according to the definitions and needs of the division’s projects.11. Provide high level of documentation, report according to company standards. 12. Manage and coordinate support from regional team.13. Coordinate with customer for audit user activity in Production system and identify any security risk and threat.14. Review current IT security technology trends.15. Manage and coordinate the feasibility with customer/internal team for security measure enhancement implementation.16. Periodic review to evaluate and coordinate with System Administrator for user access policy.

Greater Jakarta Area, Indonesia

Forefront of engineering efforts, driving the technical vision and execution for software development team.Key Accountability Area:1. Performs and coordinates administrative, technical, and professional work of 15 programmers2. Ensuring compliance of system delivered with the appropriate guidelines, policies, and approved internal controls. 3. Support Business Analyst to evaluate user requirement4. Design framework according to best feasibility based on user requirement5. Develop complex and large applications and functions for Toyota’s Projects6. Design, develop and testing TMAP-Standard framework as core of all running Toyota’s Applications. TMAP-Standard encompasses SSO security, receiving, processing, sending data and wrapper functions across Toyota Applications (Middleware).7. Provide Technical Support to client, Application Teams and Users.8. Maintenance, Bug-Fix, Enhance of all running Toyota’s Applications.9. Arrange support for system deployment.

Depok, West Java, Indonesia

Innovative and results-driven Network Administrator with a passion for technology and a commitment to excellence. Boasts a robust track record of designing, deploying, and maintaining high-performance network infrastructures. Excels in fast-paced environments, delivering cutting-edge solutions that drive business success. Combines deep technical expertise with a creative problem-solving approach to overcome complex challenges. A collaborative team player and tech enthusiast dedicated to continuous improvement and technological advancement.Key Accountability Area:1. Install Maintenance Faculty Network and Student Labs.2. Troubleshot Network3. Provide customer service, technical support and information.