Eric M. Kammerud Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Creative and Technical Project Management. Content Operations solutions. UI/UX consulting.

San Francisco Bay Area

• Business owner and user advocate for authoring and workflow systems focused on digital assessment development.
• Consulted with content teams to help them define and express authoring requirements and communicate with engineering teams.
• Evaluated third-party tools for suitability in Cengage assessment-authoring workflows.
• Worked with executive team to develop a holistic enterprise content authoring strategy.
• Created an enterprise glossary of assessment content terms and elements to facilitate communication between disparate product and technical teams.
• Served as Product Owner for the Scrum team responsible for developing internal content development and workflow tools for the Aplia group.

San Francisco Bay Area

• Managed content operations, production, and internal support team and content architecture team for the Aplia.com’s Content Development team. Agile team leader for multiple content engineering teams.
• Managed a six-member team responsible for content operations, production, and user support and a two-member content architecture team.
• Served as Scrum Master and Release Manager for the Scrum team responsible for developing internal content development and workflow tools.
• Served as lead Product Owner for the Scrum team developing a new generation of Aplia.com’s digital homework solution, including a semantic XML authoring schema, and an HTML5-compliant rendering engine. Orchestrated a.
• Founded and grew Aplia Data Request Team to field incoming requests from content development, product, sales/marketing teams, and customers for ad-hoc reports on course enrollment, content usage and efficacy, student.
• Led development effort for tools to allow content developers to tag content with—and draw reports based on—learning outcomes and objectives metadata.

Jenkintown, PA

• Managed implementation, training, and support teams.
• Manager of an eight-member team charged with the implementation, training, and support of MEI’s advertising and editorial publishing systems.
• Collaborated with internal product and sales departments; internal and external development teams; and clients during pre-sales and pilot phases to frame system implementation projects and assign appropriate resources.
• Served as primary point-of-contact for MEI’s most high-needs clients.
• Managed escalation of support cases to internal and external developer teams.

Jenkintown, PA

• Publishing systems implementation project manager and technical account manager.
• Planned and executed vjoon K4 Publishing System and MEI TruEdit implementation projects at customer sites ranging in scope from a week-long engagement with fewer than ten end-users to enterprise deployments spanning.
• Developed and executed customized training plans for administrators and end-users.
• Led implementation of MEI's phpBB-based support forum for K4 customers. Continued as the lead administrator for the system following deployment.
• Rewrote all user-facing K4 documentation to improve readability and organization.
• Acted as MEI’s implementation and support lead for specialized database replication and XML extraction tools supporting the K4 system.

Columbus, GA

• Oversaw the implementation, training, and support of technology solutions in a 70-person newsroom. Acted as liaison to Information Systems and Production departments.
• Served as newsroom point person during the implementation of a Digital Technologies International Publishing System and as newsroom DTI admin.
• Built automation tools to simplify common workflows, including print-to-web publishing, folio placement, and art and photo assignment ticketing.

Columbus, GA

Copy editing, page design, nightly updates of newspaper website, development of online special sections, contract Web design, and general-assignment reporting.