Eka Nurraddhi Email & Phone Number

Bandung, Id

Bandung - Jakarta

- Responsible for Xiaomi phone and eco-products in the local regional service management.- Monitoring all Service Center Xiaomi in West Java and Central Java area- Doing regular on site visit to Service Center Xiaomi West Java area- Collaborate with Regional ASM, doing on site visit to Dealer and Sub-dealer- Manage all supporting processes such as complaint management, call center to service partner interaction, legal exposure.- Improve service quality and performance to raise the customer satisfaction levels.- Ensure audit compliance of overall warranty service operation to all Service Center.- Responsible for organizing and managing local after-sales service projects.

Bandung, West Java, Indonesia

- Identify, analyze and escalation to solve customer problems- Handling customer complaint that cannot resolved by social media agent and provide assistance in resolving the issues - Coordinate, maintain, and follow up problems with the related teams- Confirm to customers regarding the results of their problem reports

Bandung, West Java, Indonesia

- Give excellent explanations of customer curiosity about by.U product- Help and give the right solutions to handle customer complaint- Escalate the customer complaint to the relate teams

Bandung Area, West Java, Indonesia

- Designed and run campaign and promo - Responsible for establish endorsement collaboration with influencer and relations with media- Set up content strategies for social media and website

Bandung Area, West Java, Indonesia

- Ran marketing functions through social media, print mediaand electronic media- Managed Social Media Ads- Controlled the achievement of sales targets

Bandung Area, West Java, Indonesia

- Introduce and offered products to costumers- Made preparation for digital media based on strategiesdevised for clients and companies- Responsible created brand image and awareness

Bandung Area, West Java, Indonesia

- Demonstrate how the product, be it a software or hardware,works and provide technical advice to customers aboutinstallation, usage, and networking- Serviced damaged laptops, from software and hardwareproblems- Responsible for selling laptop a wide variety of in stock applianceson store (lenovo, asus, acer)