Ermin Kardovic Email & Phone Number

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Eurora is an intelligent cross-border compliance platform for e-commerce marketplaces and carriers. Eurora's fully automated and science-backed AI-based solutions allow companies to save time and resources while handling large amounts of data near-instantly and precisely.• Enhanced system performance, reduced downtime, and ensured reliability.• Analyzed data using SQL, improving decision-making accuracy.• Supported Java-based applications, resolving issues efficiently.• Managed critical incidents and implemented preventive measures.• Collaborated to reduce bug fix times and address technical issues.• Facilitated smooth API integration for 100+ customers.• Mentored junior staff for application support.• Stayed updated on technology trends and continuous improvement.• On-call for immediate attention and intervention in emergency situations.

Ljubljana, Slovenia

Akumen is an IT development company. Responsibility in my role was to drive growth and foster prosperous client relationships. During my tenure at Akumen, I took on different responsibilities, including:• Cultivated enduring client relationships, boosting retention rates.• Pioneered market opportunities for growth.• Bridged client needs with IT solutions, ensuring seamless project alignment.• Leveraged client input for product/service improvements, elevating satisfaction.• Addressed client concerns proactively to uphold a positive experience.• Networked at industry events to identify partnerships.• Established expertise in IT solutions, enhancing brand credibility.

Zagreb, Croatia

csgolucky.com was an online gambling company focused on CS:GO In-Game ItemsMy key role was to manage operations for an online gambling platform centered on Counter-Strike: Global Offensive (CS:GO). My role involved creating a secure and immersive gaming environment where users could engage in various gambling activities using CS:GO in-game items. I oversaw innovative gameplay modes, diverse payment methods, and efficient withdrawal processes, providing users with an exciting and flexible gaming experience.• Maintained the reliability and availability of web applications and infrastructure.• Ensured the integrity of databases through rigorous administration.• Conducted performance monitoring and load testing to enhance website responsiveness.• Managed the entire project lifecycle, meeting milestones within budget and schedule.• Implemented responsible gambling practices, emphasizing user well-being.• Managed a high volume of daily client interactions

Zagreb, Croatia

MDK was the largest VKontakte community/fan page boasting over 10 million followers atthe time. MDK served as a pivotal platform for prominent brands such as Burger King,McDonald's, Puma, Nike, and others to showcase their products and services.My role entailed:• Collaborated effectively for social media advertising campaigns.• Facilitated seamless integration of applications and content through cross-functional teamwork.• Strategically promoted content across social networks, monitoring audience engagement.• Utilized data analytics to measure web traffic metrics, providing insights for optimization.• Proactively addressed customer needs, enhancing content and application effectiveness.

Cs

Education record