Ekaterina Romanova Email and Phone Number

1. Worked on the implementation and support SAP CRM 7.0 solutions that increased customer satisfaction by 35%, focusing on Sales and Service cycle scenario.2. Led the data archiving process, reduced system load by 25% and increased system performance by 40%.3. Led the integration project of SAP CRM with non-SAP system, ensuring a seamless transition without disrupting ongoing business operations.4. Configured the Customer Interaction Center and customized the Web UI.

1. Implemented and supported SAP CRM on-premise B2B solution, increasing automation by 40%.2. Conducted project meetings for requirements gathering, end-user training, user acceptance testing, process change management, and support.3. Provided post-production user support.

Project: WEIR Minerals Russia, Megafon1. Participated in the implementation of two full-cycle projects (SAP CX & SAP CRM): gathered requirements, wrote project documentation, including business and functional requirements, concept design (with use cases), specifications, testing scenarios, training materials, and user manuals. Additionally, I configured the system, performed testing, troubleshooting, and provided ongoing support.2. Conducted user training.3. Configured the integration between SAP CRM and SAP ERP (SD and FI), including sales documents, tax, and pricing configuration.

Project: ILIM1. Dispatching requests for FI, FI-AA, FI-FM, FI-CO, PS, MM, SD, WMS, Opentext.2. Provided support for the implemented SAP FI/FM solution.3. Interaction with the basis and development departments.