Ekaterina Schuler Email & Phone Number

Redcliff, AB, CA

Medicine Hat, Alberta, Canada

Medicine Hat, Alberta, Canada

• Provide administrative support, assisting with the development of educational sessions and instructional materials, including presentations, workbooks, and online content

Medicine Hat, Alberta, Canada

Minsk, Belarus

• Administered the internal e-learning system, updated existing courses, and created new online courses, enabling employees to complete more than 240 courses in a year
• Carried out formalized procedures for the professional assessment of personnel, aiming to evaluate employee knowledge, provide constructive feedback, and encourage employee development
• Organized training and development events for company personnel, providing assistance to experts in conducting live webinars

• Led product knowledge and sales training sessions
• Offered personalized coaching to call center operators
• Developed comprehensive training materials, including online assessments
• Conducted appraisal procedures to evaluate employee performance

• Developed a scalable personnel management system, including training materials for employees at various levels within renowned brands Mothercare, Next, Hunkemoller, MINA, and Benetton
• Created and designed more than 22 brochures, manuals, instructions, and templates in the corporate style to help BOND STREET to be a distinctive internal HR brand highly attractive to its employees
• Provided training and templates for frontline staff
• Designed and conducted adaptation and sales training on the sales floor, resulting in significant improvements in qualitative performance measures, including average check, number of items per check, and conversion rates
• Spearheaded the standardization of the salesperson recruiting system and successfully implemented a career development program

• Conducted recruitment efforts and oversaw retail sales operations within a chain of global Mothercare brand stores in Belarus
• Adapted English training materials and standards to meet the specific requirements of the company
• Played a key role in supporting organizational changes, implementing new policies, and introducing a remuneration system based on commercial performance indicators

Minsk, Belarus

• Managed the company's training center with a team of two training specialists
• Led the improvement, standardization, and implementation of HR administrative processes and systems to align with evolving business requirements
• Provided operational guidance and support to executive and line management regarding human resources systems and policies
• Designed and implemented training programs to support the rapid expansion of the retail network.
• Developed, implemented, and oversaw the maintenance of a nationwide Mystery Shopper service quality assessment system

Minsk, Belarus

• Orchestrated end-to-end recruitment processes, fostering collaboration with managers, candidates, and agencies, ensuring strict adherence to employment requisition signoffs and approval procedures, while keeping.
• Cultivated and sustained robust working relationships spanning all regions.
• Collaborated with store managers nationwide to oversee hiring, onboarding, evaluations, relocations, and termination processes
• Spearheaded customer service initiatives by developing training materials, implementing field training and evaluation procedures, and offering constructive feedback during personal visits to the company's shoe.
• Upheld and enhanced ethical standards, policies, and procedures related to human resources, customer service, and sales organizations. Regularly updated and communicated these guidelines across the organization

Bachelor Degree In Psychology And Education, Bachelor

Language Instruction For Newcomers In Canada, Clb 8

Activities and Societies: • Completed with the highest scores in all language skills.

Building A Robust Talent Management Pipeline

Foundations Of Intercultural Leadership Management

Online Marketing

Hrbp, Business Development Consulting

Certification Program, Gestalt Approach In Consulting Organizations: Business Change Through Changes In The Team