Format, caption, and review over 2000 local newspaper scans using Microsoft PowerPoint for the Middletown Community Health Center’s curated archive collection.Build a searchable database by using Adobe Acrobat to track names, organizations, and events listed in newspaper files and internal company documents.Verify source dates by maintaining a timeline of events based on article content.

Conduct hour-long, one-on-one conferences to discuss improvements on the organization, clarity, argument, and mechanics of the student’s essay.Conduct an average of 110 conferences per semester, either remote or in person.Train new tutors by holding practice conferences, explaining policies, and sharing effective strategies.

Assisted agents in reading and responding to queries.Pitched promising queries to the agents.

Wrote 6-10 blog articles per month of 300-500 words each on topics of women's health, lifestyle, and empowerment.

Worked intermittently during summer and winter breaks.Wrote, edited, and implemented a department employee manual of over 300 pages outlining insurance concepts, underwriting methods, and department practices.Worked with Subject Matter Experts to create user manuals for calculation and data analysis tools.Edited official company rules, procedures, guidebooks, and documents.Created and managed a department webpage containing resources, instructions, and tips.Organized department shared drive of over 3,000 case files, implemented a new organizational system.Sent weekly grammar and writing tips to company employees via email.

Copyedited online articles for all sections of the monthly issue of the newspaper.Formatted, uploaded, and published viral monthly content to the newspaper website.