Regular communication and support to markets by providing technical solutions enquiries, and if necessary, make field visits to help resolving service & technical issues. Ensure product quality by gathering feedback, by permanent technical monitoring & analyzing for the preparation of technical reports and statistics to Fuso Japan (MFTBC) and / or Daimler India (DICV). Technical interface to MFTBC Japan / DICV to resolve and clarify technical issues from RC Singapore markets in coordination with QM, R&D and TA/CI of MFTBC. Evaluate & develop business partners’ and fleet customers’ service & technical standards by providing advice for improvement, e.g. corrective actions, on-job-training, proper tools & equipment etc. Monitoring warranty expenditure development and approval of goodwill. Assist in carrying out inspection for potential product liability cases.

Managing the FUSO brand sales performance in Turkey, Russia and Mexico. Coordinating product developments required by the markets to ensure long-term growth. Launched Euro VI Step E vehicle in Turkey. Responsible for all non-financial reporting and planning activities with the headquarter, as well as respective stock & production program coordination with the factory in Japan. Managing the monthly European order and production program in coordination with the local assembly in Portugal.

• Providing consultancy to respective customers by demonstrating and sharing exhaustive knowledge and expertise regarding a wide range of aspects including Technical Support Processes & KPI's, Warranty Processes & Extended Warranty, Troubleshooting, Technical Documentation & Interfaces, Spare Part Operations, Maintenance & Repair Contracts, Reman/Retrofit Packages, Key Account Management, Training, CRM & CSI, Productivity & Efficiency in Service, Tendering Management etc.• Ensuring high performing solutions and addressing the areas of improvement in processes, increasing overall business performance in terms of operations, profitability, structure, strategy and more.

Overseeing day-to-day activities by ensuring that respective operations are carried out in a timely and efficient manner and the organization is performing to its best potential by leading a team of 13 and directly reporting to the CEO in the process, Actively keeping eyes on multiple areas within the organization including logistics operations and supply chain management, quality management, budget management, procurement management, supplier management, after sales management etc. by effectively coordinating respective activities and assuring efficiency,Formulating strategies regarding the design and improvement of operational aspects such as standards, regulations, KPI’s etc., enforcing overall compliance with Siemens global standards within the organization acquired by Siemens, and closely monitoring the workforce performance in line with the defined goals, Setting standards for efficient customer service and after sales activities, enforcing collaboration and coordination between central IT departments in Germany and Turkey and executing all system and process improvement efforts along with ensuring a smooth adaptation to the Siemens mode of practice in general.

• Executing respective after sales activities by providing exceptional services regarding the fleet and key account customers (+5 key accounts and over 1300 vehicle), analyzing their needs and requirements and implementing strategic business plans accordingly, • Ensuring the on-going customer satisfaction by partnering with them to understand their needs within various local and international meetings and after sales events; resolving complex problems by demonstrating the necessary technical expertise, • Actively collaborating with R&D department to formulate tailored, on-point solutions and providing necessary support towards a wide range of activities including tender management, cost management, budget preparation etc.,• Periodically generating detailed OpEx presentations for senior management along with regular reporting and coordinating activities of the digital spare part catalog & service info system BusDoc in respect of user and dealer distribution, training requirements etc. in line with the organizational standards.

• Designing and implementing effective strategies in coordination with the dealers to ensure the ongoing development and improvement of the dealer network as well as operational effectiveness and support,• Driving efforts to improve the overall dealer profitability by closely monitoring respective metrics and performance, coming up with insights that will boost revenue growth and resolve existing and potential problems, • Providing indirect management and supervision regarding after sales teams and crafting effective campaign management initiatives by actively collaborating with the marketing business unit along with the dealers,• Periodically generating detailed reporting and realistic forecasts for top management in respect of dealer performance, profitability etc. and ensuring the dealer compliance with global standards regardless.

• Executing respective after sales activities regarding the BUS product (Powertrain) by gathering the necessary technical data from the field, analyzing afterwards to provide insight regarding major problems and supporting the overall continuous improvement process, • Responding to all customer requests, questions, and obstacles in respect of the product and providing an efficient customer service that prioritizes satisfaction above all along with providing technical consultancy to dealer network when necessary, • Actively collaborating with business units such as quality, R&D, etc. to resolve respective issues and generating comprehensive technical reports to present them in the process.

• Ensuring the overall compliance with respective operational guidelines and standards by conducting detailed inspections regarding the vessels and prioritizing the quality along with generating necessary reporting and documentation along the way.