Elizabeth (Libby) Bright Email & Phone Number

Kokomo, In, Us

MAIN RESPONSIBILITIES - Support sales staff in development and maintenance of all new business.-. Daily scheduling of orders on all presses and reviewing each job to be sure it is running most efficiently.- Purchasing roll stocks in correct widths and lengths for each incoming job and ensuring min/max levels are maintained. - Ensure 100% on-time delivery of stock labels, custom labels, and printers. - Process all orders and invoices with accuracy and timeliness. - Continuous improvement of internal processes and maintenance of work instructions. - Work with graphics designer on all new custom label orders (proofread text and artwork). - Initiate Corrective Action Forms and follow through to completion. - Ensure inventory records are accurate and resolve discrepancies when necessary. - KEY ACCOMPLISHMENTS - Chosen to handle company's largest accounts - Recognized by Management and Production as having made dramatic improvements with these customers resulting in new contract extensions and higher sales. - Chosen as key player in maximizing sales in new markets such as the Horticulture Industry through Trade Shows, e-mail marketing campaigns and other efforts - launched July 2014.- - Accepted challenge to become key member in creating sales leads and increasing exposure of EMP in different markets by attending trade shows nationwide. - Developed Corrective Action Form that is now used by all company members to resolve all quality issues. - Initiated regular cycle counting of inventory to ensure ALL labels in inventory were counted each month and any discrepancies addressed and corrected. - Created checksheet process to ensure changes to existing labels are recorded and communicated to all necessary personnel and systems.

Friedrichshafen, Baden-Württemberg, De

MAIN RESPONSIBILITIES:- Provided daily support of assigned customers (ensured on-time delivery and order accuracy, improved scorecard data, escalated critical issues, coordinated new part launches).- Master scheduled specific product groups and level scheduled production line.- Assisted in inventory reduction and participated in annual physical inventory.- Provided daily status of past due orders and shipping performance to top management.- Assisted in the hiring and training of new employees.- Reviewed and reconciled customer debits/credits to maximize company cash flow.- Provided continuous improvement and cost savings suggestions on a regular basis.KEY ACCOMPLISHMENTS- Quickly established self as “lead” representative with responsibility for largest customers.- Improved customer satisfaction levels over 3 month period resulting in increased orders.- First customer service rep selected to implement master scheduling for department resulting in lower and more consistent component inventory.- Enhanced internal communication by creating standard templates for conveying urgent shipment information to docks and past due status reports to top management.- Shortened learning curve for new employees by developing standard work instructions.- Assisted in bringing down past due metric to all-time low.

Gillingham, United Kingdom, Gb

MAIN RESPONSIBILITIES:- Provided daily support of assigned customers (ensured on-time delivery and order accuracy, improved scorecard data, escalated critical issues, coordinated new part launches).- Coached/trained new employees with documented processes and work instructions.- Utilized and maintained SAP system data including all EDI (862, 830, 856, etc.).- Analyzed order history data to determine fluctuation percentages and trends.- Processed and followed up on obsolescence claims for assigned customers.KEY ACCOMPLISHMENTS- Recognized as resident customer support expert for Ford systems and procedures.- Received certification as Six Sigma green belt - utilized those skills to resolve various cum issues in SAP resulting in 100% order accuracy and increased confidence in system.- Only department member to be selected for esteemed 2009 Mentoring program.- Chosen to be a key member of COE team (Centers of Expertise) for customer scorecards.- Assisted Team in improving Ford delivery rating by 30% allowing Delphi to apply for Q1 status. Led the effort of preparing Q1 packet resulting in Q1 certification granted in June 2008.- Exceeded job responsibilities to assist finance department with filing customer cancellation claim resulting in a $1.1M reimbursement to Delphi in 2007.- Created master customer information sheets that were used as a template for entire department.

MAIN RESPONSIBLITIES:- Improve customer satisfaction by resolving dealer/consumer issues on the Dial Delco call-in line- Regulate all Field sales personnel activities- Generate monthly product reports on CD penetration- Analyze sales and marketing data and provide reports to management- Coordinate the production of the 10-disc changer- Assist in internal and off-site promotional activity- Arrange travel for departmental employees- Generate and monitor miscellaneous shippers and consignment activity- Ensure 100% compliance on department pro-card accounts- Regulate company car log sheets- General office procedures.KEY ACCOMPLISHMENTS:• Designed and implemented monthly departmental newsletter that received a great deal of recognition and increased circulation.• Improved awareness and sales of disc changers through development of sales flyers and brochures.