Content Services Team Manager / Marketing
CurrentContent Services Manager – December 2017 Capacity Planning and monthly CAPEX reporting Continual Market Analysis to ensure margins within the market Workflow Development Work closely with IT to ensure processes are efficient within Salesforce Attend high-level meetings to discuss Product Innovation / Future Direction Developing Go to Market Strategies for new products Managed all software migrations among 5 teams3D Team Lead / Manager Manage Operations for 3D Coordinators (USA and India) - December 2017Developed Quarterly MSA’s for quality control to ensure the highest level of quality Manage internal backlog for US and India Coordinators Manage Enterprise level client portfolios / attend weekly meetings for product roll-out waves Reporting – Department productivity, profit analysis, KPI’s, monthly business reviews, executive reporting Innovation – Develop new products based on market demand – start to finish partnering with product marketing Planning / Scheduling – Software and workflow updates / upgrades3D (Floorplans) Production Coordinator - June 2015Client Order Management – Front and back end of production as well as client communication / project management Partnered with off-shore team to monitor internal workload – workflow improvement, reporting, KPI’s Established workflow for new off-shore Coordination team Developed internal workflow management for account assignment among coordination team Led transition from using Basecamp to Team Foundation Server; New Visio workflow maps to include process changes with new software integration