Executed travel arrangements by researching and booking flights and accommodations.Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.Developed complex reports in Excel for cost reporting.Uploaded files for team use on Google Suite and SharePoint.Answered and screened calls to provide information, schedule appointments and take detailed messages.Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.Kept extensive contact list updated with new contacts and changes to existing contacts.Set up virtual Zoom meetings, invited guests and disseminated agendas.Monitored emails, organized inbox, and prioritized messages for supervisor.Managed CRM input, exports and clean up.Conferred with customers by telephone, chat or email to provide information.Organized and managed team tasks using Trello and Asana.Completed business correspondence, transcription, and data entry.Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

I maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.I updated account information to maintain customer records.I've answered customer telephone calls quickly to avoid on-hold wait times.I answered a constant flow of customer calls with minimal wait times.I responded to customer requests for products, services, and company information.I Handled high-volume telemarketing operations with expert use of client management software and computer dialing.I asked pertinent questions to understand customer requirements.Qualified leads and set up customer appointments for the outside sales team.I built relationships with customers using firm persuasion and active listening skills.I asked relevant questions to help customers choose the needed products and services.