Elizabeth Kendall Email & Phone Number

Alexandria, Virginia, United States

Westin Crystal City

• Responsible for ensuring that all clients’ needs were met, while upselling extra services
• Followed up with clients after each event to make sure that the events were successful and solicited for future events.
• Provided strong customer experience, while actively looked for ways to improve the customer experience
• Managed customer expectations, created high levels of customer satisfaction, and effectively conveyed client needs to colleagues and departments throughout the company.
• Built strong relationships with both internal and external customers.
• Used up-selling meet and exceed personal and team quotas.

Fairfax, VA

• Uncovered the customers goals, and work with customer to make sure their goals were met.
• Experienced managing and growing multiple customer account simultaneously by building long term relationships with key influencers.
• Demonstrated the ability to capture, understand, manage and resolve customer questions and issues
• Ensured all customer requests and concerns were resolved in an urgent, professional and personable manner
• Used outside the box techniques to solve problems and meet customer satisfaction.
• Actively listened to customers to better understand their needs and identify key problems so I could find the best solutions.

Fairfax, Virginia

• Listened to customers to uncover group requirements, and then worked with the internal team to make sure the events met all the requirements
• Was able to meet goals while also making sure that groups were a good fit for the hotel and met profitability standards set by the hotel
• Engaged with customers to makes ensure a outstanding client experience, while growing revenue within the account
• Manager of the Quarter 3th quarter 2016
• Developed relationships with local venues which led to increased business over periods with historically low occupancy
• Came up with creative solutions to customer’s needs, such as creating unique team building events

Fairfax, Virginia

• Managed all incoming perspective clients for the sales teams
• Sold and planned all social courtesy blocks
• Assisted Sales team come up with and create collateral for marketing promotions
• Made sure pertinent information for groups were communicated to all departments in the hotel
• Handled weekly and monthly reporting for General Manager and Director of Sales
• Worked with other sales managers and individuals to make sure guest reservations were set up and met guest need

Chantilly, Virginia

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Navy Federal Headquarters Vienna VA

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