-Design, development, and deployment of a WordPress website resulting in a 34 percent increase in web traffic & 16 percent increase in opt-in email subscriptions. -Create and maintain strong relationships with 15 PTA Council Executive board members.  -Establish practices for new content placement including video tutorials -Maintain back-end functionality of website including theme/plug-in updates, debugging, and backups

-Handle all verbal & written communication between clients and web hosting companies -Create designs & wire-frames for client approval prior to development   -Design assets & logos in PhotoShop to enhance brand presence -Design & develop WordPress websites in a local environment using child themes     -Cross-Browser compatibility testing, & debugging

• Maintained staff for 12 Self Storage Facilities by recruiting, selecting, onboarding, and training employees • Maintained office services through organization of office operations and procedures; controlled correspondence; designed filing systems for facilities and owner’s real estate investments• Provided historical reference by defining procedures for the retention, retrieval, and disposal of records.• Paid vendors, monitored discount opportunities, scheduled and prepared checks… Show more • Maintained staff for 12 Self Storage Facilities by recruiting, selecting, onboarding, and training employees • Maintained office services through organization of office operations and procedures; controlled correspondence; designed filing systems for facilities and owner’s real estate investments• Provided historical reference by defining procedures for the retention, retrieval, and disposal of records.• Paid vendors, monitored discount opportunities, scheduled and prepared checks using QuickBooks Show less

• Assist and support 200 online students working through complex financial, academic, personal, medical, and military-related challenges• Employed the ADDIE model, Microsoft Word, and VoiceThread to create and deliver an 8-week training program that included classroom instruction and interactive multimedia modules to introduce the Appreciative Advising model of academic advisement to Military Student Services employees• Mentor and develop new Student Advisors to enhance their… Show more • Assist and support 200 online students working through complex financial, academic, personal, medical, and military-related challenges• Employed the ADDIE model, Microsoft Word, and VoiceThread to create and deliver an 8-week training program that included classroom instruction and interactive multimedia modules to introduce the Appreciative Advising model of academic advisement to Military Student Services employees• Mentor and develop new Student Advisors to enhance their problem-solving abilities in order to ensure accurate academic and financial advisement and to reduce escalated student issues • Recognized for having the highest phone connection rate with students; increased from 70 percent to 95 percent in eight months• Consistently ranked in the top 5 advisors with the most re-entering students; recognized for having the fewest student withdrawals each month Show less

• Worked closely with Admissions Manager to evaluate existing customer service processes and trends and identified opportunities for improving student recruitment and retention• Utilized the ADDIE model, PowerPoint, and Slideshare to develop and produce weekly online modules and classroom trainings for Admissions Counselors that focused on strategies to increase new student enrollments and retention leading to 10 percent increase in new enrollments and 18 percent increase in student… Show more • Worked closely with Admissions Manager to evaluate existing customer service processes and trends and identified opportunities for improving student recruitment and retention• Utilized the ADDIE model, PowerPoint, and Slideshare to develop and produce weekly online modules and classroom trainings for Admissions Counselors that focused on strategies to increase new student enrollments and retention leading to 10 percent increase in new enrollments and 18 percent increase in student retention• Reviewed call center statistics to measure staff performance and to identify opportunities for improvement; monitored and coached Admissions Counselors in side-by-side live call situations • Facilitated webinars using Go to Meeting for groups of 10-25 new distance learning students; provided instruction about how to navigate their online classrooms, which contributed to 18 percent increase in retention• Reported data on new enrollments, retention, and student outcomes to the VP of Admissions Operations and assigned Director of Admissions• Increased admissions teams’ student retention by 18 percent over six months; recognized for consistently meeting and exceeding monthly enrollment budget and retention goal Show less

• Scheduled appointments and conducted phone interviews with prospective students to determine admissibility to the University• Created and taught strategies to improve database management, which led to 25 percent increase in lead to contact for admissions team• Maintained 85 percent student retention, which was 20 percent higher than the University average• Advised new and potential students about course selection and degree programs• Maintained direct contact with students to… Show more • Scheduled appointments and conducted phone interviews with prospective students to determine admissibility to the University• Created and taught strategies to improve database management, which led to 25 percent increase in lead to contact for admissions team• Maintained 85 percent student retention, which was 20 percent higher than the University average• Advised new and potential students about course selection and degree programs• Maintained direct contact with students to build rapport and to develop lasting relationships• Identified barriers to success, then set goals and developed action plans for academic success Show less

• Maintained legal, operational, and employees files for 12 self-storage facilities• Developed and implemented a telephone secret shopper program to ensure self-storage employees were delivering exceptional service to prospective customers

• Recruited, hired, trained and managed 50 employees including 3 managers and 2 sales supervisors• Created training modules for Sales Supervisor Mentorship Program using Microsoft Word and PowerPoint; promoted two Sales Supervisors to management roles within 6 months as a result of the program• Managed day-to-day functions: merchandising, payroll management and staff supervision• Recognized for consistently achieving superior sales results through leadership, planning and effective… Show more • Recruited, hired, trained and managed 50 employees including 3 managers and 2 sales supervisors• Created training modules for Sales Supervisor Mentorship Program using Microsoft Word and PowerPoint; promoted two Sales Supervisors to management roles within 6 months as a result of the program• Managed day-to-day functions: merchandising, payroll management and staff supervision• Recognized for consistently achieving superior sales results through leadership, planning and effective implementation of customer service programs Show less